Enterprise Process Management A Complete Guide - 2020 Edition - Gerardus Blokdyk

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formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Enterprise Process Management Scorecard on the second next page of the Self-Assessment.

      Your completed Enterprise Process Management Scorecard will give you a clear presentation of which Enterprise Process Management areas need attention.

      Enterprise Process Management

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Enterprise Process Management

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Enterprise Process Management

      Scorecard Example13

      Enterprise Process Management

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:104

      Enterprise Process Management and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: Enterprise Process Management130

      1.1 Project Charter: Enterprise Process Management132

      1.2 Stakeholder Register: Enterprise Process Management134

      1.3 Stakeholder Analysis Matrix: Enterprise Process Management135

      2.0 Planning Process Group: Enterprise Process Management137

      2.1 Project Management Plan: Enterprise Process Management140

      2.2 Scope Management Plan: Enterprise Process Management142

      2.3 Requirements Management Plan: Enterprise Process Management144

      2.4 Requirements Documentation: Enterprise Process Management146

      2.5 Requirements Traceability Matrix: Enterprise Process Management148

      2.6 Project Scope Statement: Enterprise Process Management150

      2.7 Assumption and Constraint Log: Enterprise Process Management153

      2.8 Work Breakdown Structure: Enterprise Process Management155

      2.9 WBS Dictionary: Enterprise Process Management157

      2.10 Schedule Management Plan: Enterprise Process Management159

      2.11 Activity List: Enterprise Process Management161

      2.12 Activity Attributes: Enterprise Process Management163

      2.13 Milestone List: Enterprise Process Management165

      2.14 Network Diagram: Enterprise Process Management167

      2.15 Activity Resource Requirements: Enterprise Process Management169

      2.16 Resource Breakdown Structure: Enterprise Process Management171

      2.17 Activity Duration Estimates: Enterprise Process Management173

      2.18 Duration Estimating Worksheet: Enterprise Process Management175

      2.19 Project Schedule: Enterprise Process Management177

      2.20 Cost Management Plan: Enterprise Process Management179

      2.21 Activity Cost Estimates: Enterprise Process Management181

      2.22 Cost Estimating Worksheet: Enterprise Process Management183

      2.23 Cost Baseline: Enterprise Process Management185

      2.24 Quality Management Plan: Enterprise Process Management187

      2.25 Quality Metrics: Enterprise Process Management189

      2.26 Process Improvement Plan: Enterprise Process Management191

      2.27 Responsibility Assignment Matrix: Enterprise Process Management193

      2.28 Roles and Responsibilities: Enterprise Process Management195

      2.29 Human Resource Management Plan: Enterprise Process Management197

      2.30 Communications Management Plan: Enterprise Process Management199

      2.31 Risk Management Plan: Enterprise Process Management201

      2.32 Risk Register: Enterprise Process Management203

      2.33 Probability and Impact Assessment: Enterprise Process Management205

      2.34 Probability and Impact Matrix: Enterprise Process Management207

      2.35 Risk Data Sheet: Enterprise Process Management209

      2.36 Procurement Management Plan: Enterprise Process Management211

      2.37 Source Selection Criteria: Enterprise Process Management213

      2.38 Stakeholder Management Plan: Enterprise Process Management215

      2.39 Change Management Plan: Enterprise Process Management217

      3.0 Executing Process Group: Enterprise Process Management219

      3.1 Team Member Status Report: Enterprise Process Management221

      3.2 Change Request: Enterprise Process Management223

      3.3 Change Log: Enterprise Process Management225

      3.4 Decision Log: Enterprise Process Management227

      3.5 Quality Audit: Enterprise Process Management229

      3.6 Team Directory: Enterprise Process Management232

      3.7 Team Operating Agreement: Enterprise Process Management234

      3.8 Team Performance Assessment: Enterprise Process Management236

      3.9 Team Member Performance Assessment: Enterprise Process Management238

      3.10 Issue Log: Enterprise Process Management240

      4.0 Monitoring and Controlling Process Group: Enterprise Process Management242

      4.1 Project Performance Report: Enterprise Process Management244

      4.2 Variance Analysis: Enterprise Process Management246

      4.3 Earned Value Status: Enterprise Process Management248

      4.4 Risk Audit: Enterprise Process Management250

      4.5 Contractor Status Report: Enterprise Process Management252

      4.6 Formal Acceptance: Enterprise Process Management254

      5.0 Closing Process Group: Enterprise Process Management256

      5.1 Procurement Audit: Enterprise Process Management258

      5.2 Contract Close-Out: Enterprise Process Management261

      5.3 Project or Phase Close-Out: Enterprise Process Management263

      5.4 Lessons Learned: Enterprise Process Management265

      Index267

      CRITERION

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