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      69. Are customer(s) identified and segmented according to their different needs and requirements?

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      70. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      71. What defines best in class?

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      72. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      73. When is the estimated completion date?

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      74. What Medical history services do you require?

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      75. The political context: who holds power?

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      76. How would you define Medical history leadership?

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      77. What scope to assess?

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      78. Why are you doing Medical history and what is the scope?

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      79. Do you have a Medical history success story or case study ready to tell and share?

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      80. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      81. What was the context?

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      82. Have all basic functions of Medical history been defined?

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      83. Who are the Medical history improvement team members, including Management Leads and Coaches?

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      84. How did the Medical history manager receive input to the development of a Medical history improvement plan and the estimated completion dates/times of each activity?

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      85. What is the scope of the Medical history work?

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      86. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      87. Has a Medical history requirement not been met?

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      88. What is out-of-scope initially?

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      89. What scope do you want your strategy to cover?

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      90. Is special Medical history user knowledge required?

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      91. What would be the goal or target for a Medical history’s improvement team?

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      92. Are different versions of process maps needed to account for the different types of inputs?

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      93. What is in scope?

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      94. Is the Medical history scope complete and appropriately sized?

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      95. How will variation in the actual durations of each activity be dealt with to ensure that the expected Medical history results are met?

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      96. What is a worst-case scenario for losses?

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      97. What is the definition of success?

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      98. Are required metrics defined, what are they?

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      99. Who is gathering information?

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      100. Are resources adequate for the scope?

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      101. How do you catch Medical history definition inconsistencies?

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      102. Is the team equipped with available and reliable resources?

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      103. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      104. Has everyone on the team, including the team leaders, been properly trained?

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      105. What is the worst case scenario?

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      106. Will team members regularly document their Medical history work?

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      107. How would you define the culture at your organization, how susceptible is it to Medical history changes?

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      108. What constraints exist that might impact the team?

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      109. Where can you gather more information?

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      110. What system do you use for gathering Medical history information?

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      111. What are the dynamics of the communication plan?

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      112. Are improvement team members fully trained on Medical history?

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      113. Is Medical history linked to key stakeholder goals and objectives?

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      114. Has/have the customer(s) been identified?

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      115. Does the team have regular meetings?

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      116. How do you build the right business case?

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      117. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      118. How do you keep key subject matter experts in the loop?

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      119. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      120. Who is gathering Medical history information?

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      121. Has the direction changed at all during the course of Medical history? If so, when did it change and why?

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      122. Are stakeholder processes mapped?

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      123. What is the context?

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      124. Does the scope remain the same?

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      125.

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