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maps needed to account for the different types of inputs?

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      8. What are the tasks and definitions?

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      9. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      10. Is it clearly defined in and to your organization what you do?

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      11. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      12. Are the Community Health Systems requirements complete?

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      13. How do you manage scope?

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      14. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      15. How does the Community Health Systems manager ensure against scope creep?

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      16. Has a project plan, Gantt chart, or similar been developed/completed?

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      17. When is/was the Community Health Systems start date?

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      18. What is the definition of Community Health Systems excellence?

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      19. Is Community Health Systems currently on schedule according to the plan?

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      20. What are the requirements for audit information?

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      21. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      22. Are audit criteria, scope, frequency and methods defined?

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      23. Are customer(s) identified and segmented according to their different needs and requirements?

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      24. How often are the team meetings?

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      25. How are consistent Community Health Systems definitions important?

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      26. What is in the scope and what is not in scope?

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      27. Has the Community Health Systems work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      28. Why are you doing Community Health Systems and what is the scope?

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      29. How did the Community Health Systems manager receive input to the development of a Community Health Systems improvement plan and the estimated completion dates/times of each activity?

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      30. How do you manage changes in Community Health Systems requirements?

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      31. How can the value of Community Health Systems be defined?

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      32. What was the context?

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      33. When is the estimated completion date?

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      34. What is out of scope?

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      35. What is in scope?

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      36. How do you gather the stories?

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      37. What is the worst case scenario?

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      38. What are the compelling stakeholder reasons for embarking on Community Health Systems?

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      39. What are the dynamics of the communication plan?

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      40. What baselines are required to be defined and managed?

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      41. Is full participation by members in regularly held team meetings guaranteed?

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      42. Is Community Health Systems linked to key stakeholder goals and objectives?

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      43. Has a team charter been developed and communicated?

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      44. What are the Community Health Systems tasks and definitions?

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      45. Are resources adequate for the scope?

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      46. Do you have organizational privacy requirements?

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      47. Will team members perform Community Health Systems work when assigned and in a timely fashion?

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      48. What customer feedback methods were used to solicit their input?

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      49. What would be the goal or target for a Community Health Systems’s improvement team?

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      50. Are roles and responsibilities formally defined?

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      51. Are improvement team members fully trained on Community Health Systems?

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      52. Has/have the customer(s) been identified?

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      53. Are accountability and ownership for Community Health Systems clearly defined?

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      54. What happens if Community Health Systems’s scope changes?

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      55. How is the team tracking and documenting its work?

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      56. What information should you gather?

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      57. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      58. What scope do you want your strategy to cover?

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      59. Do you all define Community Health Systems in the same way?

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      60. Has everyone on the team, including the team leaders, been properly trained?

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      61. Is the work to date meeting requirements?

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      62. Do you have a Community Health Systems success story or case study ready to tell and share?

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