LITMIR.BIZ

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      66. How would you define Personal Access System leadership?

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      67. Are required metrics defined, what are they?

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      68. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      69. Is the Personal Access System scope complete and appropriately sized?

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      70. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      71. Have all of the relationships been defined properly?

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      72. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      73. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      74. Are the Personal Access System requirements complete?

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      75. What system do you use for gathering Personal Access System information?

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      76. How can the value of Personal Access System be defined?

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      77. Has a project plan, Gantt chart, or similar been developed/completed?

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      78. How do you think the partners involved in Personal Access System would have defined success?

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      79. How is the team tracking and documenting its work?

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      80. Has the Personal Access System work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      81. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      82. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      83. What is the context?

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      84. Is it clearly defined in and to your organization what you do?

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      85. Do you all define Personal Access System in the same way?

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      86. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      87. Have the customer needs been translated into specific, measurable requirements? How?

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      88. When are meeting minutes sent out? Who is on the distribution list?

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      89. Is the team equipped with available and reliable resources?

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      90. What intelligence can you gather?

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      91. What scope to assess?

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      92. Who is gathering information?

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      93. What are the rough order estimates on cost savings/opportunities that Personal Access System brings?

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      94. How would you define the culture at your organization, how susceptible is it to Personal Access System changes?

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      95. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      96. How do you manage scope?

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      97. What are the dynamics of the communication plan?

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      98. Who are the Personal Access System improvement team members, including Management Leads and Coaches?

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      99. What information should you gather?

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      100. How have you defined all Personal Access System requirements first?

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      101. What are the compelling stakeholder reasons for embarking on Personal Access System?

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      102. Are resources adequate for the scope?

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      103. Are task requirements clearly defined?

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      104. Are audit criteria, scope, frequency and methods defined?

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      105. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      106. How do you gather requirements?

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      107. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      108. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      109. How do you gather Personal Access System requirements?

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      110. How do you build the right business case?

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      111. Are different versions of process maps needed to account for the different types of inputs?

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      112. How do you hand over Personal Access System context?

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      113. Are customer(s) identified and segmented according to their different needs and requirements?

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      114. What is the scope of the Personal Access System effort?

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      115. Is there a critical path to deliver Personal Access System results?

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      116. What is in the scope and what is not in scope?

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      117. How did the Personal Access System manager receive input to the development of a Personal Access System improvement plan and the estimated completion dates/times of each activity?

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      118. How are consistent Personal Access System definitions important?

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