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What system do you use for gathering Desktops as a service information?

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      11. What happens if Desktops as a service’s scope changes?

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      12. Are the Desktops as a service requirements complete?

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      13. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      14. Are all requirements met?

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      15. Has/have the customer(s) been identified?

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      16. What is the scope of Desktops as a service?

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      17. What would be the goal or target for a Desktops as a service’s improvement team?

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      18. Do you have a Desktops as a service success story or case study ready to tell and share?

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      19. What are the dynamics of the communication plan?

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      20. Is it clearly defined in and to your organization what you do?

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      21. How do you gather requirements?

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      22. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      23. What are the Desktops as a service use cases?

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      24. Have the customer needs been translated into specific, measurable requirements? How?

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      25. Do you all define Desktops as a service in the same way?

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      26. Does the scope remain the same?

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      27. Is there any additional Desktops as a service definition of success?

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      28. Are there any constraints known that bear on the ability to perform Desktops as a service work? How is the team addressing them?

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      29. What baselines are required to be defined and managed?

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      30. How will variation in the actual durations of each activity be dealt with to ensure that the expected Desktops as a service results are met?

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      31. How does the Desktops as a service manager ensure against scope creep?

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      32. What is in scope?

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      33. Is the work to date meeting requirements?

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      34. Have all of the relationships been defined properly?

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      35. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      36. Is there a Desktops as a service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      37. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      38. How do you catch Desktops as a service definition inconsistencies?

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      39. What are the Desktops as a service tasks and definitions?

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      40. What is the definition of success?

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      41. The political context: who holds power?

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      42. What is out of scope?

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      43. What is the scope?

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      44. What is the worst case scenario?

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      45. How would you define Desktops as a service leadership?

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      46. Has a high-level ‘as is’ process map been completed, verified and validated?

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      47. What was the context?

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      48. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      49. How will the Desktops as a service team and the group measure complete success of Desktops as a service?

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      50. Has a project plan, Gantt chart, or similar been developed/completed?

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      51. How do you manage scope?

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      52. What customer feedback methods were used to solicit their input?

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      53. What are (control) requirements for Desktops as a service Information?

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      54. What sort of initial information to gather?

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      55. What information do you gather?

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      56. Has the direction changed at all during the course of Desktops as a service? If so, when did it change and why?

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      57. What are the tasks and definitions?

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      58. How do you gather the stories?

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      59. Has your scope been defined?

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      60. Are roles and responsibilities formally defined?

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      61. What defines best in class?

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      62. What constraints exist that might impact the team?

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      63. Who approved the Desktops as a service scope?

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      64. Is Desktops as a service linked to key stakeholder goals and objectives?

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      65. What are the rough order estimates on cost savings/opportunities that Desktops as a service brings?

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      66. Are audit

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