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goals, objectives?

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      57. What is the recognized need?

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      58. What training and capacity building actions are needed to implement proposed reforms?

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      59. Are there Desktops as a service problems defined?

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      60. What are the clients issues and concerns?

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      61. What are the Desktops as a service resources needed?

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      62. How does it fit into your organizational needs and tasks?

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      63. Do you have/need 24-hour access to key personnel?

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      64. Who needs budgets?

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      65. How are training requirements identified?

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      66. To what extent does each concerned units management team recognize Desktops as a service as an effective investment?

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      67. Why the need?

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      68. How do you identify the kinds of information that you will need?

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      69. What are the timeframes required to resolve each of the issues/problems?

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      70. Who else hopes to benefit from it?

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      71. What tools and technologies are needed for a custom Desktops as a service project?

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      72. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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      73. How much are sponsors, customers, partners, stakeholders involved in Desktops as a service? In other words, what are the risks, if Desktops as a service does not deliver successfully?

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      74. What do employees need in the short term?

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      75. What extra resources will you need?

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      76. What Desktops as a service capabilities do you need?

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      77. For your Desktops as a service project, identify and describe the business environment, is there more than one layer to the business environment?

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      78. What are the stakeholder objectives to be achieved with Desktops as a service?

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      79. Where do you need to exercise leadership?

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      80. Are employees recognized for desired behaviors?

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      81. Are there any revenue recognition issues?

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      82. How do you identify subcontractor relationships?

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      83. When a Desktops as a service manager recognizes a problem, what options are available?

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      84. Are problem definition and motivation clearly presented?

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      85. Who needs to know about Desktops as a service?

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      86. Who needs to know?

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      87. What are your needs in relation to Desktops as a service skills, labor, equipment, and markets?

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      88. What else needs to be measured?

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      89. What are the expected benefits of Desktops as a service to the stakeholder?

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      90. Where is training needed?

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      91. How do you recognize an Desktops as a service objection?

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      92. Does your organization need more Desktops as a service education?

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      93. What is the Desktops as a service problem definition? What do you need to resolve?

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      94. What needs to stay?

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      95. How are the Desktops as a service’s objectives aligned to the group’s overall stakeholder strategy?

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      96. Do you need to avoid or amend any Desktops as a service activities?

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      97. What Desktops as a service problem should be solved?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Desktops as a service Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      2. Are different versions of process maps needed to account for the different types of inputs?

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      3. Who are the Desktops as a service improvement team members, including Management Leads and Coaches?

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      4. Is Desktops as a service currently on schedule according to the plan?

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      5. What Desktops as a service requirements should be gathered?

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      6. Is special Desktops as a service user knowledge required?

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      7. Have all basic functions of Desktops as a service been defined?

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      8. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      9. Do you have organizational privacy requirements?

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