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      70. Have all of the relationships been defined properly?

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      71. Are different versions of process maps needed to account for the different types of inputs?

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      72. Where can you gather more information?

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      73. How do you catch System of reference definition inconsistencies?

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      74. How do you keep key subject matter experts in the loop?

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      75. What intelligence can you gather?

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      76. Are accountability and ownership for System of reference clearly defined?

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      77. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      78. When is/was the System of reference start date?

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      79. Has your scope been defined?

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      80. What are the core elements of the System of reference business case?

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      81. What is a worst-case scenario for losses?

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      82. Is there a critical path to deliver System of reference results?

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      83. Is System of reference required?

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      84. How do you hand over System of reference context?

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      85. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      86. Has everyone on the team, including the team leaders, been properly trained?

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      87. How are consistent System of reference definitions important?

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      88. What System of reference services do you require?

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      89. Is the work to date meeting requirements?

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      90. Are there different segments of customers?

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      91. Have specific policy objectives been defined?

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      92. How do you gather System of reference requirements?

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      93. What baselines are required to be defined and managed?

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      94. Are audit criteria, scope, frequency and methods defined?

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      95. When is the estimated completion date?

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      96. Are task requirements clearly defined?

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      97. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      98. How often are the team meetings?

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      99. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      100. What are the rough order estimates on cost savings/opportunities that System of reference brings?

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      101. Has a project plan, Gantt chart, or similar been developed/completed?

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      102. What sources do you use to gather information for a System of reference study?

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      103. Is System of reference linked to key stakeholder goals and objectives?

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      104. What defines best in class?

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      105. Who is gathering System of reference information?

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      106. Will a System of reference production readiness review be required?

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      107. Have all basic functions of System of reference been defined?

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      108. How would you define the culture at your organization, how susceptible is it to System of reference changes?

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      109. What is the scope of the System of reference effort?

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      110. Who approved the System of reference scope?

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      111. Is there any additional System of reference definition of success?

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      112. Are there any constraints known that bear on the ability to perform System of reference work? How is the team addressing them?

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      113. Are the System of reference requirements testable?

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      114. What sort of initial information to gather?

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      115. Who is gathering information?

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      116. What is out of scope?

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      117. Has the System of reference work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      118. Are all requirements met?

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      119. Has/have the customer(s) been identified?

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      120. What scope to assess?

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      121. Is there a clear System of reference case definition?

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      122. Has a high-level ‘as is’ process map been completed, verified and validated?

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      123. What key stakeholder process output measure(s) does System of reference leverage and how?

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      124. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      125. Are roles and responsibilities formally defined?

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