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defined in and to your organization what you do?

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      13. What knowledge or experience is required?

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      14. What are the dynamics of the communication plan?

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      15. How would you define System of reference leadership?

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      16. What system do you use for gathering System of reference information?

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      17. What is the worst case scenario?

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      18. Is scope creep really all bad news?

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      19. Are the System of reference requirements complete?

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      20. What System of reference requirements should be gathered?

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      21. Does the scope remain the same?

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      22. Do you have organizational privacy requirements?

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      23. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      24. If substitutes have been appointed, have they been briefed on the System of reference goals and received regular communications as to the progress to date?

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      25. What is the definition of System of reference excellence?

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      26. How and when will the baselines be defined?

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      27. What are the requirements for audit information?

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      28. How do you manage changes in System of reference requirements?

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      29. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      30. What is the scope of the System of reference work?

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      31. Is special System of reference user knowledge required?

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      32. How is the team tracking and documenting its work?

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      33. The political context: who holds power?

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      34. What gets examined?

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      35. What is the scope of System of reference?

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      36. What is the context?

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      37. Has the direction changed at all during the course of System of reference? If so, when did it change and why?

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      38. Do you have a System of reference success story or case study ready to tell and share?

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      39. What are the compelling stakeholder reasons for embarking on System of reference?

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      40. How do you gather requirements?

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      41. How will variation in the actual durations of each activity be dealt with to ensure that the expected System of reference results are met?

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      42. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      43. What are the record-keeping requirements of System of reference activities?

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      44. Is the System of reference scope manageable?

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      45. What information do you gather?

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      46. What was the context?

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      47. Do you all define System of reference in the same way?

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      48. What would be the goal or target for a System of reference’s improvement team?

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      49. Why are you doing System of reference and what is the scope?

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      50. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      51. Are approval levels defined for contracts and supplements to contracts?

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      52. What are (control) requirements for System of reference Information?

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      53. What constraints exist that might impact the team?

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      54. What is out-of-scope initially?

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      55. What is in scope?

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      56. What are the System of reference tasks and definitions?

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      57. What customer feedback methods were used to solicit their input?

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      58. How do you gather the stories?

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      59. Scope of sensitive information?

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      60. What is in the scope and what is not in scope?

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      61. What happens if System of reference’s scope changes?

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      62. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      63. What is the definition of success?

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      64. When are meeting minutes sent out? Who is on the distribution list?

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      65. Is the scope of System of reference defined?

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      66. How did the System of reference manager receive input to the development of a System of reference improvement plan and the estimated completion dates/times of each activity?

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      67. Have the customer needs been translated into specific, measurable requirements? How?

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      68. What are the tasks and definitions?

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      69. Who are the System of reference improvement team members, including Management Leads and Coaches?

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