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      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Does Health services systematically track and analyze outcomes for accountability and quality improvement?

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      2. What could cause delays in the schedule?

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      3. What does a Test Case verify?

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      4. What is the root cause(s) of the problem?

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      5. What is your decision requirements diagram?

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      6. Which Health services impacts are significant?

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      7. How are costs allocated?

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      8. Are you aware of what could cause a problem?

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      9. What users will be impacted?

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      10. What has the team done to assure the stability and accuracy of the measurement process?

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      11. Do you have any cost Health services limitation requirements?

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      12. Do you verify that corrective actions were taken?

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      13. What are you verifying?

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      14. How do you measure efficient delivery of Health services services?

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      15. What are the costs and benefits?

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      16. How do you prevent mis-estimating cost?

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      17. How do you aggregate measures across priorities?

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      18. What would it cost to replace your technology?

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      19. Who participated in the data collection for measurements?

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      20. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Health services services/products?

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      21. How will the Health services data be analyzed?

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      22. How can you manage cost down?

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      23. How can you measure the performance?

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      24. Are actual costs in line with budgeted costs?

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      25. How do you verify performance?

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      26. What is the Health services business impact?

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      27. Was a life-cycle cost analysis performed?

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      28. Do you have a flow diagram of what happens?

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      29. What tests verify requirements?

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      30. How will measures be used to manage and adapt?

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      31. Is there a Performance Baseline?

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      32. How will your organization measure success?

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      33. Why do you expend time and effort to implement measurement, for whom?

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      34. Was a business case (cost/benefit) developed?

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      35. How do you know that any Health services analysis is complete and comprehensive?

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      36. Does a Health services quantification method exist?

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      37. Is the scope of Health services cost analysis cost-effective?

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      38. What impacts will the adoption of digital technology in mental health services have on capacity, access to services, waiting times, and preferred appointment times?

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      39. What does verifying compliance entail?

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      40. What could cause you to change course?

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      41. What causes mismanagement?

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      42. What happens if cost savings do not materialize?

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      43. How will success or failure be measured?

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      44. What causes extra work or rework?

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      45. How do you measure variability?

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      46. Have the concerns of stakeholders to help identify and define potential barriers been obtained and analyzed?

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      47. How do you identify and analyze stakeholders and their interests?

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      48. What data was collected (past, present, future/ongoing)?

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      49. Are there competing Health services priorities?

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      50. How is progress measured?

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      51. What would be a real cause for concern?

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      52. When is Root Cause Analysis Required?

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      53. What does losing customers cost your organization?

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      54. What measurements are being captured?

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      55. Does management have the right priorities among projects?

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      56. Who pays the cost?

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      57. Who should receive measurement reports?

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      58. What are the estimated costs of proposed changes?

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