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did it change and why?

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      14. Has/have the customer(s) been identified?

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      15. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      16. What defines best in class?

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      17. What are the rough order estimates on cost savings/opportunities that Health services brings?

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      18. Are there different segments of customers?

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      19. Are customers identified and high impact areas defined?

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      20. Who is gathering information?

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      21. When is/was the Health services start date?

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      22. Will a Health services production readiness review be required?

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      23. Is Health services currently on schedule according to the plan?

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      24. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      25. Who approved the Health services scope?

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      26. When are meeting minutes sent out? Who is on the distribution list?

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      27. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      28. How would you define the culture at your organization, how susceptible is it to Health services changes?

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      29. How does the Health services manager ensure against scope creep?

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      30. Has your scope been defined?

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      31. What information do you gather?

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      32. Will team members regularly document their Health services work?

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      33. Is special Health services user knowledge required?

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      34. Is Health services linked to key stakeholder goals and objectives?

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      35. Is a fully trained team formed, supported, and committed to work on the Health services improvements?

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      36. The political context: who holds power?

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      37. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      38. Is Health services required?

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      39. What are (control) requirements for Health services Information?

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      40. How and when will the baselines be defined?

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      41. Has a team charter been developed and communicated?

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      42. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      43. Are different versions of process maps needed to account for the different types of inputs?

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      44. What are the Health services use cases?

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      45. Has a project plan, Gantt chart, or similar been developed/completed?

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      46. How do you gather Health services requirements?

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      47. What is in scope?

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      48. What is the context?

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      49. Are roles and responsibilities formally defined?

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      50. What baselines are required to be defined and managed?

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      51. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health services results are met?

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      52. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      53. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      54. Scope of sensitive information?

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      55. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      56. What Health services requirements should be gathered?

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      57. How will the Health services team and the group measure complete success of Health services?

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      58. How do you keep key subject matter experts in the loop?

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      59. Are task requirements clearly defined?

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      60. How do you hand over Health services context?

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      61. Is scope creep really all bad news?

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      62. Are there external requirements that must be achieved?

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      63. What would be the goal or target for a Health services’s improvement team?

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      64. Are mental health services a requirement for return to duty?

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      65. Do you all define Health services in the same way?

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      66. Has the Health services work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      67. Have all of the relationships been defined properly?

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      68. Is the team equipped with available and reliable resources?

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