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      69. Is there a Health services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      70. How do you build the right business case?

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      71. How do you manage unclear Health services requirements?

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      72. Why are you doing Health services and what is the scope?

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      73. What sort of initial information to gather?

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      74. How can the value of Health services be defined?

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      75. Is the Health services scope manageable?

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      76. Is the Health services scope complete and appropriately sized?

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      77. Are improvement team members fully trained on Health services?

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      78. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      79. How are consistent Health services definitions important?

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      80. Is there a critical path to deliver Health services results?

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      81. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      82. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      83. How do you think the partners involved in Health services would have defined success?

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      84. What scope to assess?

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      85. What key stakeholder process output measure(s) does Health services leverage and how?

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      86. What is a worst-case scenario for losses?

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      87. What are the compelling stakeholder reasons for embarking on Health services?

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      88. What critical content must be communicated – who, what, when, where, and how?

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      89. Who are the Health services improvement team members, including Management Leads and Coaches?

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      90. What constraints exist that might impact the team?

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      91. If substitutes have been appointed, have they been briefed on the Health services goals and received regular communications as to the progress to date?

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      92. What intelligence can you gather?

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      93. How often are the team meetings?

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      94. Where can you gather more information?

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      95. Has everyone on the team, including the team leaders, been properly trained?

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      96. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      97. How did the Health services manager receive input to the development of a Health services improvement plan and the estimated completion dates/times of each activity?

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      98. Are stakeholder processes mapped?

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      99. What is in the scope and what is not in scope?

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      100. Has a Health services requirement not been met?

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      101. Is there a clear Health services case definition?

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      102. What knowledge or experience is required?

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      103. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      104. Have all basic functions of Health services been defined?

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      105. When is the estimated completion date?

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      106. Has a high-level ‘as is’ process map been completed, verified and validated?

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      107. Are customer(s) identified and segmented according to their different needs and requirements?

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      108. What is the worst case scenario?

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      109. How have you defined all Health services requirements first?

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      110. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      111. What are the tasks and definitions?

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      112. What customer feedback methods were used to solicit their input?

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      113. What was the context?

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      114. Have specific policy objectives been defined?

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      115. Is the team sponsored by a champion or stakeholder leader?

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      116. What are the dynamics of the communication plan?

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      117. Have the customer needs been translated into specific, measurable requirements? How?

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      118. Do you have a Health services success story or case study ready to tell and share?

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      119. Are there any constraints known that bear on the ability to perform Health services work? How is the team addressing them?

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      120. How is the team tracking and documenting its work?

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      121. What gets examined?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Health services Index at the beginning of the Self-Assessment.

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