LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Health Services

      Scorecard Example12

      Health Services

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:41

      CRITERION #4: ANALYZE:56

      CRITERION #5: IMPROVE:71

      CRITERION #6: CONTROL:87

      CRITERION #7: SUSTAIN:99

      Health Services and Managing Projects, Criteria for Project Managers:131

      1.0 Initiating Process Group: Health Services132

      1.1 Project Charter: Health Services134

      1.2 Stakeholder Register: Health Services136

      1.3 Stakeholder Analysis Matrix: Health Services137

      2.0 Planning Process Group: Health Services139

      2.1 Project Management Plan: Health Services141

      2.2 Scope Management Plan: Health Services143

      2.3 Requirements Management Plan: Health Services145

      2.4 Requirements Documentation: Health Services147

      2.5 Requirements Traceability Matrix: Health Services149

      2.6 Project Scope Statement: Health Services151

      2.7 Assumption and Constraint Log: Health Services153

      2.8 Work Breakdown Structure: Health Services155

      2.9 WBS Dictionary: Health Services157

      2.10 Schedule Management Plan: Health Services159

      2.11 Activity List: Health Services161

      2.12 Activity Attributes: Health Services163

      2.13 Milestone List: Health Services165

      2.14 Network Diagram: Health Services167

      2.15 Activity Resource Requirements: Health Services169

      2.16 Resource Breakdown Structure: Health Services171

      2.17 Activity Duration Estimates: Health Services173

      2.18 Duration Estimating Worksheet: Health Services175

      2.19 Project Schedule: Health Services177

      2.20 Cost Management Plan: Health Services179

      2.21 Activity Cost Estimates: Health Services181

      2.22 Cost Estimating Worksheet: Health Services183

      2.23 Cost Baseline: Health Services185

      2.24 Quality Management Plan: Health Services187

      2.25 Quality Metrics: Health Services189

      2.26 Process Improvement Plan: Health Services191

      2.27 Responsibility Assignment Matrix: Health Services193

      2.28 Roles and Responsibilities: Health Services195

      2.29 Human Resource Management Plan: Health Services197

      2.30 Communications Management Plan: Health Services199

      2.31 Risk Management Plan: Health Services201

      2.32 Risk Register: Health Services203

      2.33 Probability and Impact Assessment: Health Services205

      2.34 Probability and Impact Matrix: Health Services207

      2.35 Risk Data Sheet: Health Services209

      2.36 Procurement Management Plan: Health Services211

      2.37 Source Selection Criteria: Health Services213

      2.38 Stakeholder Management Plan: Health Services215

      2.39 Change Management Plan: Health Services217

      3.0 Executing Process Group: Health Services219

      3.1 Team Member Status Report: Health Services221

      3.2 Change Request: Health Services223

      3.3 Change Log: Health Services225

      3.4 Decision Log: Health Services227

      3.5 Quality Audit: Health Services229

      3.6 Team Directory: Health Services231

      3.7 Team Operating Agreement: Health Services233

      3.8 Team Performance Assessment: Health Services235

      3.9 Team Member Performance Assessment: Health Services237

      3.10 Issue Log: Health Services239

      4.0 Monitoring and Controlling Process Group: Health Services241

      4.1 Project Performance Report: Health Services243

      4.2 Variance Analysis: Health Services245

      4.3 Earned Value Status: Health Services247

      4.4 Risk Audit: Health Services249

      4.5 Contractor Status Report: Health Services251

      4.6 Formal Acceptance: Health Services253

      5.0 Closing Process Group: Health Services255

      5.1 Procurement Audit: Health Services257

      5.2 Contract Close-Out: Health Services259

      5.3 Project or Phase Close-Out: Health Services261

      5.4 Lessons Learned: Health Services263

      Index265

      CRITERION #1: RECOGNIZE