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hopes to benefit from it?

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      61. Will a response program recognize when a crisis occurs and provide some level of response?

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      62. To what extent would your organization benefit from being recognized as a award recipient?

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      63. How do you recognize an Health services objection?

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      64. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      65. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      66. How do you assess your Health services workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      67. What health and mental health services are likely to be needed?

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      68. Which other populations face significant unmet need for mental health services?

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      69. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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      70. What do you need to start doing?

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      71. Is the quality assurance team identified?

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      72. What are your needs in relation to Health services skills, labor, equipment, and markets?

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      73. Consider your own Health services project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      74. Are there any revenue recognition issues?

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      75. What do employees need in the short term?

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      76. Do practice-based preventive child health services affect the use of organizations?

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      77. What is the extent or complexity of the Health services problem?

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      78. How does it fit into your organizational needs and tasks?

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      79. How are you going to measure success?

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      80. Do people have access to psychosocial and mental health services to reduce mental health morbidity and social problems?

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      81. What extra resources will you need?

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      82. Is the need for organizational change recognized?

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      83. Are controls defined to recognize and contain problems?

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      84. What are the timeframes required to resolve each of the issues/problems?

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      85. Which needs are not included or involved?

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      86. Are problem definition and motivation clearly presented?

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      87. What does Health services success mean to the stakeholders?

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      88. Is it needed?

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      89. Does addressing basic needs help access mental health services?

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      90. Which issues are too important to ignore?

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      91. Will new equipment/products be required to facilitate Health services delivery, for example is new software needed?

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      92. Are there regulatory / compliance issues?

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      93. How do you recognize an objection?

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      94. What vendors make products that address the Health services needs?

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      95. What are the clients issues and concerns?

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      96. What are the minority interests and what amount of minority interests can be recognized?

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      97. To what extent does each concerned units management team recognize Health services as an effective investment?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Health services Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      2. What system do you use for gathering Health services information?

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      3. What is out of scope?

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      4. Is the work to date meeting requirements?

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      5. What happens if Health services’s scope changes?

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      6. Is full participation by members in regularly held team meetings guaranteed?

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      7. Does the team have regular meetings?

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      8. Are team charters developed?

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      9. Will team members perform Health services work when assigned and in a timely fashion?

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      10. Do you have organizational privacy requirements?

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      11. What is the definition of Health services excellence?

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      12. Are the Health services requirements testable?

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      13. Has the direction changed at all during the course of Health services?

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