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the scope?

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      115. How and when will the baselines be defined?

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      116. What happens if Health Service Management’s scope changes?

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      117. Is there a Health Service Management management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      118. What scope to assess?

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      119. Scope of sensitive information?

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      120. How do you manage scope?

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      121. What are the compelling stakeholder reasons for embarking on Health Service Management?

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      122. What is the scope of the Health Service Management work?

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      123. Have all of the relationships been defined properly?

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      124. Are roles and responsibilities formally defined?

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      125. What is the scope of the Health Service Management effort?

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      126. If substitutes have been appointed, have they been briefed on the Health Service Management goals and received regular communications as to the progress to date?

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      127. Has everyone on the team, including the team leaders, been properly trained?

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      128. How do you keep key subject matter experts in the loop?

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      129. Has a project plan, Gantt chart, or similar been developed/completed?

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      130. What is the definition of Health Service Management excellence?

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      131. Has a high-level ‘as is’ process map been completed, verified and validated?

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      132. Are the Health Service Management requirements testable?

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      133. How did the Health Service Management manager receive input to the development of a Health Service Management improvement plan and the estimated completion dates/times of each activity?

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      134. What is in the scope and what is not in scope?

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      135. Is the Health Service Management scope complete and appropriately sized?

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      136. What would be the goal or target for a Health Service Management’s improvement team?

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      137. Where can you gather more information?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Health Service Management Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Do the benefits outweigh the costs?

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      2. Who should receive measurement reports?

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      3. What details are required of the Health Service Management cost structure?

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      4. What causes innovation to fail or succeed in your organization?

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      5. Which costs should be taken into account?

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      6. What does your operating model cost?

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      7. Are there any easy-to-implement alternatives to Health Service Management? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

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      8. Are there competing Health Service Management priorities?

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      9. What is the total cost related to deploying Health Service Management, including any consulting or professional services?

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      10. What causes investor action?

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      11. What are your customers expectations and measures?

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      12. Do you have an issue in getting priority?

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      13. How frequently do you track Health Service Management measures?

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      14. Are there measurements based on task performance?

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      15. What are the Health Service Management key cost drivers?

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      16. How do you measure success?

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      17. Where can you go to verify the info?

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      18. What do you measure and why?

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      19. What disadvantage does this cause for the user?

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      20. Did you tackle the cause or the symptom?

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      21. What can be used to verify compliance?

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      22. What would it cost to replace your technology?

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      23. What would be a real cause for concern?

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      24. What are the costs?

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      25. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      26. Is the solution cost-effective?

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      27. What are you verifying?

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      28. What are the costs of reform?

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