LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Health Service Management

      Scorecard Example13

      Health Service Management

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:75

      CRITERION #6: CONTROL:92

      CRITERION #7: SUSTAIN:105

      Health Service Management and Managing Projects, Criteria for Project Managers:130

      1.0 Initiating Process Group: Health Service Management131

      1.1 Project Charter: Health Service Management133

      1.2 Stakeholder Register: Health Service Management135

      1.3 Stakeholder Analysis Matrix: Health Service Management136

      2.0 Planning Process Group: Health Service Management138

      2.1 Project Management Plan: Health Service Management140

      2.2 Scope Management Plan: Health Service Management142

      2.3 Requirements Management Plan: Health Service Management144

      2.4 Requirements Documentation: Health Service Management146

      2.5 Requirements Traceability Matrix: Health Service Management148

      2.6 Project Scope Statement: Health Service Management150

      2.7 Assumption and Constraint Log: Health Service Management152

      2.8 Work Breakdown Structure: Health Service Management154

      2.9 WBS Dictionary: Health Service Management156

      2.10 Schedule Management Plan: Health Service Management158

      2.11 Activity List: Health Service Management160

      2.12 Activity Attributes: Health Service Management162

      2.13 Milestone List: Health Service Management164

      2.14 Network Diagram: Health Service Management166

      2.15 Activity Resource Requirements: Health Service Management168

      2.16 Resource Breakdown Structure: Health Service Management169

      2.17 Activity Duration Estimates: Health Service Management171

      2.18 Duration Estimating Worksheet: Health Service Management173

      2.19 Project Schedule: Health Service Management175

      2.20 Cost Management Plan: Health Service Management177

      2.21 Activity Cost Estimates: Health Service Management179

      2.22 Cost Estimating Worksheet: Health Service Management181

      2.23 Cost Baseline: Health Service Management183

      2.24 Quality Management Plan: Health Service Management185

      2.25 Quality Metrics: Health Service Management187

      2.26 Process Improvement Plan: Health Service Management189

      2.27 Responsibility Assignment Matrix: Health Service Management191

      2.28 Roles and Responsibilities: Health Service Management193

      2.29 Human Resource Management Plan: Health Service Management195

      2.30 Communications Management Plan: Health Service Management197

      2.31 Risk Management Plan: Health Service Management199

      2.32 Risk Register: Health Service Management201

      2.33 Probability and Impact Assessment: Health Service Management203

      2.34 Probability and Impact Matrix: Health Service Management205

      2.35 Risk Data Sheet: Health Service Management207

      2.36 Procurement Management Plan: Health Service Management209

      2.37 Source Selection Criteria: Health Service Management211

      2.38 Stakeholder Management Plan: Health Service Management213

      2.39 Change Management Plan: Health Service Management215

      3.0 Executing Process Group: Health Service Management217

      3.1 Team Member Status Report: Health Service Management219

      3.2 Change Request: Health Service Management221

      3.3 Change Log: Health Service Management223

      3.4 Decision Log: Health Service Management225

      3.5 Quality Audit: Health Service Management227

      3.6 Team Directory: Health Service Management230

      3.7 Team Operating Agreement: Health Service Management232

      3.8 Team Performance Assessment: Health Service Management234

      3.9 Team Member Performance Assessment: Health Service Management236

      3.10 Issue Log: Health Service Management238

      4.0 Monitoring and Controlling Process Group: Health Service Management240

      4.1 Project Performance Report: Health Service Management242

      4.2 Variance Analysis: Health Service Management244

      4.3 Earned Value Status: Health Service Management246

      4.4 Risk Audit: Health Service Management248

      4.5 Contractor Status Report: Health Service Management250

      4.6 Formal Acceptance: Health Service Management252

      5.0 Closing Process Group: Health Service Management254

      5.1 Procurement Audit: Health Service Management256

      5.2 Contract Close-Out: Health Service Management258

      5.3 Project or Phase Close-Out: Health Service Management260

      5.4 Lessons Learned: Health Service Management262

      Index264

      CRITERION #1: RECOGNIZE