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What are the record-keeping requirements of Health Service Management activities?

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      4. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      5. Has a team charter been developed and communicated?

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      6. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      7. Does the scope remain the same?

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      8. Is it clearly defined in and to your organization what you do?

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      9. Is the scope of Health Service Management defined?

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      10. Is the Health Service Management scope manageable?

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      11. What are the Health Service Management tasks and definitions?

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      12. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health Service Management results are met?

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      13. How are consistent Health Service Management definitions important?

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      14. How do you build the right business case?

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      15. When are meeting minutes sent out? Who is on the distribution list?

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      16. Will team members regularly document their Health Service Management work?

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      17. What is the context?

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      18. Why are you doing Health Service Management and what is the scope?

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      19. Are different versions of process maps needed to account for the different types of inputs?

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      20. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      21. Is the work to date meeting requirements?

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      22. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      23. How would you define the culture at your organization, how susceptible is it to Health Service Management changes?

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      24. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      25. How often are the team meetings?

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      26. Who is gathering information?

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      27. What are the dynamics of the communication plan?

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      28. Are task requirements clearly defined?

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      29. How is the team tracking and documenting its work?

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      30. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      31. What are the requirements for audit information?

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      32. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      33. Are all requirements met?

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      34. How can the value of Health Service Management be defined?

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      35. How do you gather requirements?

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      36. How do you manage changes in Health Service Management requirements?

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      37. What are the core elements of the Health Service Management business case?

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      38. Is the team equipped with available and reliable resources?

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      39. What are the rough order estimates on cost savings/opportunities that Health Service Management brings?

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      40. Have all basic functions of Health Service Management been defined?

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      41. What is the scope of Health Service Management?

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      42. Are there different segments of customers?

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      43. Is scope creep really all bad news?

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      44. Has a Health Service Management requirement not been met?

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      45. Are the Health Service Management requirements complete?

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      46. How will the Health Service Management team and the group measure complete success of Health Service Management?

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      47. What is out-of-scope initially?

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      48. Are resources adequate for the scope?

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      49. What Health Service Management services do you require?

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      50. Has the direction changed at all during the course of Health Service Management? If so, when did it change and why?

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      51. Is there a clear Health Service Management case definition?

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      52. Have the customer needs been translated into specific, measurable requirements? How?

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      53. Do you have organizational privacy requirements?

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      54. What defines best in class?

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      55. When is the estimated completion date?

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      56. How does the Health Service Management manager ensure against scope creep?

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      57. Will a Health Service Management production readiness review be required?

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      58. What are the Health Service Management use cases?

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