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      55. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      56. Consider your own Health Service Management project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      57. How many trainings, in total, are needed?

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      58. What training and capacity building actions are needed to implement proposed reforms?

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      59. What is the extent or complexity of the Health Service Management problem?

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      60. Who defines the rules in relation to any given issue?

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      61. Where do you need to exercise leadership?

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      62. What is the smallest subset of the problem you can usefully solve?

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      63. How do you assess your Health Service Management workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      64. What should be considered when identifying available resources, constraints, and deadlines?

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      65. What are the timeframes required to resolve each of the issues/problems?

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      66. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      67. Did you miss any major Health Service Management issues?

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      68. Do you know what you need to know about Health Service Management?

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      69. How much are sponsors, customers, partners, stakeholders involved in Health Service Management? In other words, what are the risks, if Health Service Management does not deliver successfully?

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      70. When a Health Service Management manager recognizes a problem, what options are available?

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      71. How does it fit into your organizational needs and tasks?

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      72. Whom do you really need or want to serve?

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      73. How do you recognize an Health Service Management objection?

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      74. What needs to be done?

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      75. Are there any revenue recognition issues?

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      76. Why is this needed?

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      77. Do you have/need 24-hour access to key personnel?

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      78. Have you identified your Health Service Management key performance indicators?

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      79. How do you take a forward-looking perspective in identifying Health Service Management research related to market response and models?

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      80. What do employees need in the short term?

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      81. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      82. Would you recognize a threat from the inside?

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      83. Who needs to know about Health Service Management?

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      84. Which needs are not included or involved?

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      85. What resources or support might you need?

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      86. Does Health Service Management create potential expectations in other areas that need to be recognized and considered?

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      87. What Health Service Management coordination do you need?

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      88. What information do users need?

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      89. Who needs to know?

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      90. What are the stakeholder objectives to be achieved with Health Service Management?

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      91. What is the problem and/or vulnerability?

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      92. Who needs budgets?

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      93. Will Health Service Management deliverables need to be tested and, if so, by whom?

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      94. How do you identify subcontractor relationships?

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      95. What does Health Service Management success mean to the stakeholders?

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      96. Which issues are too important to ignore?

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      97. Are there Health Service Management problems defined?

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      98. Who needs what information?

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      99. What is the recognized need?

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      100. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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      101. Do you recognize Health Service Management achievements?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Health Service Management Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is Health Service Management currently on schedule according to the plan?

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      2. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      3.

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