LITMIR.BIZ

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      59. What customer feedback methods were used to solicit their input?

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      60. What was the context?

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      61. Are accountability and ownership for Health Service Management clearly defined?

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      62. Who is gathering Health Service Management information?

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      63. What is out of scope?

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      64. What is the worst case scenario?

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      65. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      66. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      67. What is a worst-case scenario for losses?

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      68. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      69. Is special Health Service Management user knowledge required?

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      70. What information should you gather?

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      71. Is Health Service Management required?

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      72. The political context: who holds power?

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      73. What information do you gather?

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      74. Do you all define Health Service Management in the same way?

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      75. What are (control) requirements for Health Service Management Information?

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      76. What system do you use for gathering Health Service Management information?

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      77. What baselines are required to be defined and managed?

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      78. How have you defined all Health Service Management requirements first?

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      79. Will team members perform Health Service Management work when assigned and in a timely fashion?

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      80. Who defines (or who defined) the rules and roles?

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      81. What is the definition of success?

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      82. Does the team have regular meetings?

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      83. Is there a critical path to deliver Health Service Management results?

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      84. Who are the Health Service Management improvement team members, including Management Leads and Coaches?

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      85. What is in scope?

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      86. Are audit criteria, scope, frequency and methods defined?

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      87. Has the Health Service Management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      88. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      89. What key stakeholder process output measure(s) does Health Service Management leverage and how?

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      90. What are the tasks and definitions?

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      91. Have specific policy objectives been defined?

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      92. Is there any additional Health Service Management definition of success?

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      93. Are there any constraints known that bear on the ability to perform Health Service Management work? How is the team addressing them?

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      94. Has/have the customer(s) been identified?

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      95. What critical content must be communicated – who, what, when, where, and how?

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      96. What intelligence can you gather?

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      97. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      98. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      99. How do you gather the stories?

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      100. What constraints exist that might impact the team?

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      101. Is Health Service Management linked to key stakeholder goals and objectives?

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      102. How do you think the partners involved in Health Service Management would have defined success?

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      103. Do you have a Health Service Management success story or case study ready to tell and share?

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      104. What gets examined?

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      105. Are customer(s) identified and segmented according to their different needs and requirements?

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      106. Has your scope been defined?

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      107. Who approved the Health Service Management scope?

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      108. When is/was the Health Service Management start date?

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      109. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      110. How do you hand over Health Service Management context?

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      111. What sources do you use to gather information for a Health Service Management study?

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      112. How do you gather Health Service Management requirements?

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      113. What scope do you want your strategy to cover?

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