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What scope do you want your strategy to cover?

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      61. How do you manage changes in Directory Assistance Service requirements?

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      62. What are the dynamics of the communication plan?

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      63. How are consistent Directory Assistance Service definitions important?

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      64. How have you defined all Directory Assistance Service requirements first?

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      65. What is a worst-case scenario for losses?

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      66. When is/was the Directory Assistance Service start date?

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      67. Is there a critical path to deliver Directory Assistance Service results?

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      68. Where can you gather more information?

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      69. Is there a Directory Assistance Service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      70. Is there a clear Directory Assistance Service case definition?

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      71. What is the scope of the Directory Assistance Service work?

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      72. How will variation in the actual durations of each activity be dealt with to ensure that the expected Directory Assistance Service results are met?

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      73. How do you manage unclear Directory Assistance Service requirements?

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      74. Are the Directory Assistance Service requirements complete?

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      75. What sources do you use to gather information for a Directory Assistance Service study?

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      76. Are approval levels defined for contracts and supplements to contracts?

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      77. Are resources adequate for the scope?

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      78. Does the scope remain the same?

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      79. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      80. Do you have a Directory Assistance Service success story or case study ready to tell and share?

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      81. What are the Directory Assistance Service tasks and definitions?

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      82. How do you gather Directory Assistance Service requirements?

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      83. Is it clearly defined in and to your organization what you do?

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      84. If substitutes have been appointed, have they been briefed on the Directory Assistance Service goals and received regular communications as to the progress to date?

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      85. Has/have the customer(s) been identified?

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      86. What baselines are required to be defined and managed?

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      87. What is the scope of the Directory Assistance Service effort?

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      88. What are the rough order estimates on cost savings/opportunities that Directory Assistance Service brings?

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      89. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      90. Is the Directory Assistance Service scope manageable?

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      91. Will team members perform Directory Assistance Service work when assigned and in a timely fashion?

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      92. Have all of the relationships been defined properly?

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      93. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      94. Has a high-level ‘as is’ process map been completed, verified and validated?

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      95. Scope of sensitive information?

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      96. Is the work to date meeting requirements?

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      97. Is scope creep really all bad news?

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      98. Has a Directory Assistance Service requirement not been met?

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      99. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      100. What is in scope?

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      101. Has a project plan, Gantt chart, or similar been developed/completed?

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      102. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      103. Are task requirements clearly defined?

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      104. What would be the goal or target for a Directory Assistance Service’s improvement team?

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      105. What critical content must be communicated – who, what, when, where, and how?

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      106. What happens if Directory Assistance Service’s scope changes?

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      107. How does the Directory Assistance Service manager ensure against scope creep?

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      108. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      109. Are all requirements met?

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      110. What is the context?

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      111. What defines best in class?

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      112. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      113. What is the worst case scenario?

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      114. Is

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