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What measurements are possible, practicable and meaningful?

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      28. Is there an opportunity to verify requirements?

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      29. Do you have any cost Directory Assistance Service limitation requirements?

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      30. How do you measure lifecycle phases?

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      31. What methods are feasible and acceptable to estimate the impact of reforms?

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      32. Why do the measurements/indicators matter?

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      33. Who should receive measurement reports?

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      34. What are your customers expectations and measures?

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      35. How much does it cost?

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      36. How can you reduce the costs of obtaining inputs?

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      37. Do you verify that corrective actions were taken?

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      38. What causes investor action?

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      39. What evidence is there and what is measured?

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      40. When are costs are incurred?

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      41. What does a Test Case verify?

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      42. How do you verify and develop ideas and innovations?

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      43. How can a Directory Assistance Service test verify your ideas or assumptions?

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      44. What are the costs of reform?

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      45. What is the total fixed cost?

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      46. How can you measure the performance?

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      47. What are your operating costs?

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      48. How can you manage cost down?

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      49. What is your decision requirements diagram?

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      50. Has a cost center been established?

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      51. Does the Directory Assistance Service task fit the client’s priorities?

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      52. How is performance measured?

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      53. How do you stay flexible and focused to recognize larger Directory Assistance Service results?

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      54. What are your key Directory Assistance Service organizational performance measures, including key short and longer-term financial measures?

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      55. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Directory Assistance Service services/products?

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      56. What are the types and number of measures to use?

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      57. Which costs should be taken into account?

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      58. Is the scope of Directory Assistance Service cost analysis cost-effective?

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      59. Are there any easy-to-implement alternatives to Directory Assistance Service? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

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      60. What are the costs and benefits?

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      61. Do you have an issue in getting priority?

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      62. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      63. What can be used to verify compliance?

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      64. How do you quantify and qualify impacts?

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      65. What are the costs?

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      66. Why a Directory Assistance Service focus?

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      67. Are you taking your company in the direction of better and revenue or cheaper and cost?

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      68. Do you have a flow diagram of what happens?

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      69. How do you verify the Directory Assistance Service requirements quality?

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      70. At what cost?

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      71. Are you aware of what could cause a problem?

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      72. The approach of traditional Directory Assistance Service works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?

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      73. How frequently do you track Directory Assistance Service measures?

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      74. What do people want to verify?

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      75. What is the total cost related to deploying Directory Assistance Service, including any consulting or professional services?

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      76. Are missed Directory Assistance Service opportunities costing your organization money?

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      77. What is the cost of rework?

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      78. What is measured? Why?

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      79. Was a life-cycle cost analysis performed?

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      80. Do the benefits outweigh the costs?

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      81. What would it cost to replace your technology?

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      82. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      83. Which measures and indicators matter?

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      84. Is the cost worth the Directory Assistance Service effort ?

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