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Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Do you recognize Directory Assistance Service achievements?

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      2. Are there Directory Assistance Service problems defined?

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      3. Does Directory Assistance Service create potential expectations in other areas that need to be recognized and considered?

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      4. What training and capacity building actions are needed to implement proposed reforms?

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      5. Are there any specific expectations or concerns about the Directory Assistance Service team, Directory Assistance Service itself?

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      6. Does your organization need more Directory Assistance Service education?

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      7. What tools and technologies are needed for a custom Directory Assistance Service project?

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      8. Do you need to avoid or amend any Directory Assistance Service activities?

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      9. Will Directory Assistance Service deliverables need to be tested and, if so, by whom?

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      10. What should be considered when identifying available resources, constraints, and deadlines?

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      11. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      12. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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      13. Where do you need to exercise leadership?

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      14. What is the recognized need?

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      15. Is it needed?

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      16. Who should resolve the Directory Assistance Service issues?

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      17. Who needs to know about Directory Assistance Service?

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      18. Would you recognize a threat from the inside?

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      19. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      20. Are employees recognized for desired behaviors?

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      21. Which needs are not included or involved?

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      22. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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      23. What activities does the governance board need to consider?

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      24. Do you need different information or graphics?

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      25. Are there recognized Directory Assistance Service problems?

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      26. What Directory Assistance Service capabilities do you need?

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      27. What creative shifts do you need to take?

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      28. What Directory Assistance Service events should you attend?

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      29. How do you identify the kinds of information that you will need?

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      30. Do you have/need 24-hour access to key personnel?

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      31. What vendors make products that address the Directory Assistance Service needs?

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      32. To what extent does each concerned units management team recognize Directory Assistance Service as an effective investment?

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      33. What does Directory Assistance Service success mean to the stakeholders?

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      34. What else needs to be measured?

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      35. How do you identify subcontractor relationships?

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      36. Can management personnel recognize the monetary benefit of Directory Assistance Service?

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      37. Is the need for organizational change recognized?

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      38. What do you need to start doing?

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      39. When a Directory Assistance Service manager recognizes a problem, what options are available?

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      40. Will a response program recognize when a crisis occurs and provide some level of response?

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      41. What are the timeframes required to resolve each of the issues/problems?

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      42. What needs to be done?

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      43. What needs to stay?

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      44. How do you assess your Directory Assistance Service workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      45. To what extent would your organization benefit from being recognized as a award recipient?

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      46. What are your needs in relation to Directory Assistance Service skills, labor, equipment, and markets?

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      47. How are the Directory Assistance Service’s objectives aligned to the group’s overall stakeholder strategy?

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      48. What prevents you from making the changes you know will make you a more effective Directory Assistance Service leader?

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      49. What is the problem and/or vulnerability?

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      50. How do you recognize an objection?

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      51. Which information does the Directory Assistance Service business case need to include?

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      52. As a sponsor, customer or management, how important is it to meet goals, objectives?

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