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      53. What are the Directory Assistance Service resources needed?

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      54. Will it solve real problems?

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      55. What is the Directory Assistance Service problem definition? What do you need to resolve?

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      56. Who are your key stakeholders who need to sign off?

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      57. Who needs to know?

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      58. Are losses recognized in a timely manner?

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      59. Who defines the rules in relation to any given issue?

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      60. What are the clients issues and concerns?

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      61. How many trainings, in total, are needed?

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      62. Why is this needed?

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      63. What would happen if Directory Assistance Service weren’t done?

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      64. Will new equipment/products be required to facilitate Directory Assistance Service delivery, for example is new software needed?

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      65. What information do users need?

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      66. What are the expected benefits of Directory Assistance Service to the stakeholder?

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      67. How do you recognize an Directory Assistance Service objection?

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      68. Consider your own Directory Assistance Service project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      69. Who needs what information?

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      70. Is the quality assurance team identified?

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      71. What Directory Assistance Service problem should be solved?

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      72. How do you take a forward-looking perspective in identifying Directory Assistance Service research related to market response and models?

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      73. What problems are you facing and how do you consider Directory Assistance Service will circumvent those obstacles?

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      74. Who else hopes to benefit from it?

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      75. Who needs budgets?

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      76. Are controls defined to recognize and contain problems?

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      77. Think about the people you identified for your Directory Assistance Service project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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      78. What are the minority interests and what amount of minority interests can be recognized?

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      79. What is the extent or complexity of the Directory Assistance Service problem?

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      80. What do employees need in the short term?

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      81. What resources or support might you need?

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      82. How much are sponsors, customers, partners, stakeholders involved in Directory Assistance Service? In other words, what are the risks, if Directory Assistance Service does not deliver successfully?

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      83. Whom do you really need or want to serve?

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      84. Have you identified your Directory Assistance Service key performance indicators?

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      85. How can auditing be a preventative security measure?

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      86. What Directory Assistance Service coordination do you need?

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      87. Are there regulatory / compliance issues?

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      88. How does it fit into your organizational needs and tasks?

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      89. Where is training needed?

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      90. Are there any revenue recognition issues?

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      91. How are you going to measure success?

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      92. What are the stakeholder objectives to be achieved with Directory Assistance Service?

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      93. What situation(s) led to this Directory Assistance Service Self Assessment?

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      94. Do you know what you need to know about Directory Assistance Service?

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      95. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      96. What is the problem or issue?

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      97. Did you miss any major Directory Assistance Service issues?

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      98. Why the need?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Directory Assistance Service Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is Directory Assistance Service required?

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      2. Why are you doing Directory Assistance Service and what is the scope?

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      3. Has the direction changed at all during the course of Directory Assistance Service? If so, when did it change and why?

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      4. How is

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