LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Directory Assistance Service

      Scorecard Example13

      Directory Assistance Service

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:76

      CRITERION #6: CONTROL:93

      CRITERION #7: SUSTAIN:106

      Directory Assistance Service and Managing Projects, Criteria for Project Managers:131

      1.0 Initiating Process Group: Directory Assistance Service132

      1.1 Project Charter: Directory Assistance Service134

      1.2 Stakeholder Register: Directory Assistance Service136

      1.3 Stakeholder Analysis Matrix: Directory Assistance Service137

      2.0 Planning Process Group: Directory Assistance Service139

      2.1 Project Management Plan: Directory Assistance Service141

      2.2 Scope Management Plan: Directory Assistance Service143

      2.3 Requirements Management Plan: Directory Assistance Service145

      2.4 Requirements Documentation: Directory Assistance Service147

      2.5 Requirements Traceability Matrix: Directory Assistance Service149

      2.6 Project Scope Statement: Directory Assistance Service151

      2.7 Assumption and Constraint Log: Directory Assistance Service154

      2.8 Work Breakdown Structure: Directory Assistance Service156

      2.9 WBS Dictionary: Directory Assistance Service158

      2.10 Schedule Management Plan: Directory Assistance Service161

      2.11 Activity List: Directory Assistance Service163

      2.12 Activity Attributes: Directory Assistance Service165

      2.13 Milestone List: Directory Assistance Service167

      2.14 Network Diagram: Directory Assistance Service169

      2.15 Activity Resource Requirements: Directory Assistance Service171

      2.16 Resource Breakdown Structure: Directory Assistance Service173

      2.17 Activity Duration Estimates: Directory Assistance Service175

      2.18 Duration Estimating Worksheet: Directory Assistance Service177

      2.19 Project Schedule: Directory Assistance Service179

      2.20 Cost Management Plan: Directory Assistance Service181

      2.21 Activity Cost Estimates: Directory Assistance Service183

      2.22 Cost Estimating Worksheet: Directory Assistance Service185

      2.23 Cost Baseline: Directory Assistance Service187

      2.24 Quality Management Plan: Directory Assistance Service189

      2.25 Quality Metrics: Directory Assistance Service191

      2.26 Process Improvement Plan: Directory Assistance Service193

      2.27 Responsibility Assignment Matrix: Directory Assistance Service195

      2.28 Roles and Responsibilities: Directory Assistance Service197

      2.29 Human Resource Management Plan: Directory Assistance Service199

      2.30 Communications Management Plan: Directory Assistance Service201

      2.31 Risk Management Plan: Directory Assistance Service203

      2.32 Risk Register: Directory Assistance Service205

      2.33 Probability and Impact Assessment: Directory Assistance Service207

      2.34 Probability and Impact Matrix: Directory Assistance Service209

      2.35 Risk Data Sheet: Directory Assistance Service211

      2.36 Procurement Management Plan: Directory Assistance Service213

      2.37 Source Selection Criteria: Directory Assistance Service215

      2.38 Stakeholder Management Plan: Directory Assistance Service217

      2.39 Change Management Plan: Directory Assistance Service219

      3.0 Executing Process Group: Directory Assistance Service221

      3.1 Team Member Status Report: Directory Assistance Service223

      3.2 Change Request: Directory Assistance Service225

      3.3 Change Log: Directory Assistance Service227

      3.4 Decision Log: Directory Assistance Service229

      3.5 Quality Audit: Directory Assistance Service231

      3.6 Team Directory: Directory Assistance Service234

      3.7 Team Operating Agreement: Directory Assistance Service236

      3.8 Team Performance Assessment: Directory Assistance Service238

      3.9 Team Member Performance Assessment: Directory Assistance Service240

      3.10 Issue Log: Directory Assistance Service242

      4.0 Monitoring and Controlling Process Group: Directory Assistance Service244

      4.1 Project Performance Report: Directory Assistance Service246

      4.2 Variance Analysis: Directory Assistance Service248

      4.3 Earned Value Status: Directory Assistance Service250

      4.4 Risk Audit: Directory Assistance Service252

      4.5 Contractor Status Report: Directory Assistance Service254

      4.6 Formal Acceptance: Directory Assistance Service256

      5.0 Closing Process Group: Directory Assistance Service258

      5.1 Procurement Audit: Directory Assistance Service260

      5.2 Contract Close-Out: Directory Assistance Service262

      5.3 Project or Phase Close-Out: Directory Assistance Service264

      5.4 Lessons Learned: Directory Assistance Service266

      Index268

      CRITERION #1: RECOGNIZE