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you have reached your goal and need to set a new one?

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      60. What creative shifts do you need to take?

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      61. What are the stakeholder objectives to be achieved with Health care systems?

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      62. What Health care systems capabilities do you need?

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      63. What does Health care systems success mean to the stakeholders?

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      64. Is it needed?

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      65. Who needs to know about Health care systems?

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      66. How do you take a forward-looking perspective in identifying Health care systems research related to market response and models?

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      67. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      68. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      69. Who should resolve the Health care systems issues?

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      70. For your Health care systems project, identify and describe the business environment, is there more than one layer to the business environment?

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      71. Which needs are not included or involved?

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      72. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      73. Are there Health care systems problems defined?

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      74. What Health care systems coordination do you need?

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      75. Are problem definition and motivation clearly presented?

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      76. What are the minority interests and what amount of minority interests can be recognized?

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      77. How are the Health care systems’s objectives aligned to the group’s overall stakeholder strategy?

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      78. Does Health care systems create potential expectations in other areas that need to be recognized and considered?

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      79. Are there recognized Health care systems problems?

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      80. What do you need to start doing?

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      81. What would happen if Health care systems weren’t done?

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      82. What needs to be done?

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      83. What is the recognized need?

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      84. What are the expected benefits of Health care systems to the stakeholder?

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      85. Will a response program recognize when a crisis occurs and provide some level of response?

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      86. How do you identify the kinds of information that you will need?

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      87. What is the problem or issue?

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      88. How can auditing be a preventative security measure?

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      89. Are controls defined to recognize and contain problems?

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      90. How do you assess your Health care systems workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      91. How are training requirements identified?

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      92. Think about the people you identified for your Health care systems project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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      93. Who are your key stakeholders who need to sign off?

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      94. What are the clients issues and concerns?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Health care systems Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      2. Has your scope been defined?

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      3. What is the definition of Health care systems excellence?

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      4. Has a high-level ‘as is’ process map been completed, verified and validated?

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      5. What are the core elements of the Health care systems business case?

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      6. Have specific policy objectives been defined?

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      7. What are the Health care systems tasks and definitions?

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      8. Why are you doing Health care systems and what is the scope?

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      9. Are improvement team members fully trained on Health care systems?

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      10. How do you hand over Health care systems context?

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      11. How would you define Health care systems leadership?

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      12. Is the scope of Health care systems defined?

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      13. What defines best in class?

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      14. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality

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