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in the Health Care Systems Scorecard on the second next page of the Self-Assessment.

      Your completed Health Care Systems Scorecard will give you a clear presentation of which Health Care Systems areas need attention.

      Health Care Systems

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Health Care Systems

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Health Care Systems

      Scorecard Example12

      Health Care Systems

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:26

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:56

      CRITERION #5: IMPROVE:71

      CRITERION #6: CONTROL:86

      CRITERION #7: SUSTAIN:99

      Health Care Systems and Managing Projects, Criteria for Project Managers:124

      1.0 Initiating Process Group: Health Care Systems125

      1.1 Project Charter: Health Care Systems127

      1.2 Stakeholder Register: Health Care Systems129

      1.3 Stakeholder Analysis Matrix: Health Care Systems130

      2.0 Planning Process Group: Health Care Systems132

      2.1 Project Management Plan: Health Care Systems134

      2.2 Scope Management Plan: Health Care Systems136

      2.3 Requirements Management Plan: Health Care Systems138

      2.4 Requirements Documentation: Health Care Systems140

      2.5 Requirements Traceability Matrix: Health Care Systems142

      2.6 Project Scope Statement: Health Care Systems144

      2.7 Assumption and Constraint Log: Health Care Systems146

      2.8 Work Breakdown Structure: Health Care Systems148

      2.9 WBS Dictionary: Health Care Systems150

      2.10 Schedule Management Plan: Health Care Systems153

      2.11 Activity List: Health Care Systems155

      2.12 Activity Attributes: Health Care Systems157

      2.13 Milestone List: Health Care Systems159

      2.14 Network Diagram: Health Care Systems161

      2.15 Activity Resource Requirements: Health Care Systems163

      2.16 Resource Breakdown Structure: Health Care Systems164

      2.17 Activity Duration Estimates: Health Care Systems166

      2.18 Duration Estimating Worksheet: Health Care Systems168

      2.19 Project Schedule: Health Care Systems170

      2.20 Cost Management Plan: Health Care Systems172

      2.21 Activity Cost Estimates: Health Care Systems174

      2.22 Cost Estimating Worksheet: Health Care Systems176

      2.23 Cost Baseline: Health Care Systems178

      2.24 Quality Management Plan: Health Care Systems180

      2.25 Quality Metrics: Health Care Systems182

      2.26 Process Improvement Plan: Health Care Systems184

      2.27 Responsibility Assignment Matrix: Health Care Systems186

      2.28 Roles and Responsibilities: Health Care Systems188

      2.29 Human Resource Management Plan: Health Care Systems190

      2.30 Communications Management Plan: Health Care Systems192

      2.31 Risk Management Plan: Health Care Systems194

      2.32 Risk Register: Health Care Systems196

      2.33 Probability and Impact Assessment: Health Care Systems198

      2.34 Probability and Impact Matrix: Health Care Systems200

      2.35 Risk Data Sheet: Health Care Systems202

      2.36 Procurement Management Plan: Health Care Systems204

      2.37 Source Selection Criteria: Health Care Systems206

      2.38 Stakeholder Management Plan: Health Care Systems208

      2.39 Change Management Plan: Health Care Systems210

      3.0 Executing Process Group: Health Care Systems212

      3.1 Team Member Status Report: Health Care Systems214

      3.2 Change Request: Health Care Systems216

      3.3 Change Log: Health Care Systems218

      3.4 Decision Log: Health Care Systems220

      3.5 Quality Audit: Health Care Systems222

      3.6 Team Directory: Health Care Systems225

      3.7 Team Operating Agreement: Health Care Systems227

      3.8 Team Performance Assessment: Health Care Systems229

      3.9 Team Member Performance Assessment: Health Care Systems231

      3.10 Issue Log: Health Care Systems233

      4.0 Monitoring and Controlling Process Group: Health Care Systems235

      4.1 Project Performance Report: Health Care Systems237

      4.2 Variance Analysis: Health Care Systems239

      4.3 Earned Value Status: Health Care Systems241

      4.4 Risk Audit: Health Care Systems243

      4.5 Contractor Status Report: Health Care Systems245

      4.6 Formal Acceptance: Health Care Systems247

      5.0 Closing Process Group: Health Care Systems249

      5.1 Procurement Audit: Health Care Systems251

      5.2 Contract Close-Out: Health Care Systems253

      5.3 Project or Phase Close-Out: Health Care Systems255

      5.4 Lessons Learned: Health Care Systems257

      Index259

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is the quality assurance team identified?

      <--- Score

      2. Which information

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