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      68. How would you define Legal service plan leadership?

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      69. How will the Legal service plan team and the group measure complete success of Legal service plan?

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      70. What defines best in class?

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      71. What are the dynamics of the communication plan?

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      72. What is the worst case scenario?

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      73. If substitutes have been appointed, have they been briefed on the Legal service plan goals and received regular communications as to the progress to date?

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      74. What are the Legal service plan tasks and definitions?

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      75. What sort of initial information to gather?

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      76. How do you gather Legal service plan requirements?

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      77. Does the team have regular meetings?

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      78. How do you build the right business case?

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      79. Do you have organizational privacy requirements?

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      80. Is the Legal service plan scope manageable?

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      81. What customer feedback methods were used to solicit their input?

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      82. What is a worst-case scenario for losses?

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      83. Are all requirements met?

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      84. What are (control) requirements for Legal service plan Information?

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      85. Are different versions of process maps needed to account for the different types of inputs?

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      86. How do you manage scope?

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      87. What constraints exist that might impact the team?

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      88. How and when will the baselines be defined?

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      89. How do you keep key subject matter experts in the loop?

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      90. What is out of scope?

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      91. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      92. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      93. What sources do you use to gather information for a Legal service plan study?

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      94. Have all basic functions of Legal service plan been defined?

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      95. Has everyone on the team, including the team leaders, been properly trained?

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      96. Are audit criteria, scope, frequency and methods defined?

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      97. Why are you doing Legal service plan and what is the scope?

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      98. How do you gather the stories?

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      99. What knowledge or experience is required?

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      100. What key stakeholder process output measure(s) does Legal service plan leverage and how?

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      101. Has the Legal service plan work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      102. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      103. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      104. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      105. How have you defined all Legal service plan requirements first?

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      106. Have specific policy objectives been defined?

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      107. What are the Legal service plan use cases?

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      108. Has/have the customer(s) been identified?

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      109. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      110. What Legal service plan services do you require?

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      111. Are the Legal service plan requirements testable?

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      112. Who are the Legal service plan improvement team members, including Management Leads and Coaches?

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      113. What are the requirements for audit information?

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      114. Scope of sensitive information?

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      115. Are the Legal service plan requirements complete?

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      116. How do you catch Legal service plan definition inconsistencies?

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      117. What gets examined?

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      118. Is it clearly defined in and to your organization what you do?

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      119. Is scope creep really all bad news?

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      120. The political context: who holds power?

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      121. What is the scope of the Legal service plan effort?

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      122. How can the value of Legal service plan be defined?

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      123. Has a project plan, Gantt chart, or similar been developed/completed?

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      124. What was the context?

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