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      12. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      13. How are consistent Legal service plan definitions important?

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      14. Is there any additional Legal service plan definition of success?

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      15. Who approved the Legal service plan scope?

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      16. Are approval levels defined for contracts and supplements to contracts?

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      17. Where can you gather more information?

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      18. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      19. Are task requirements clearly defined?

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      20. When are meeting minutes sent out? Who is on the distribution list?

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      21. Is Legal service plan required?

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      22. What are the core elements of the Legal service plan business case?

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      23. Do you all define Legal service plan in the same way?

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      24. How did the Legal service plan manager receive input to the development of a Legal service plan improvement plan and the estimated completion dates/times of each activity?

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      25. Is special Legal service plan user knowledge required?

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      26. What Legal service plan requirements should be gathered?

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      27. What happens if Legal service plan’s scope changes?

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      28. What is the scope of the Legal service plan work?

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      29. Is the scope of Legal service plan defined?

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      30. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      31. What is the scope of Legal service plan?

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      32. Is the work to date meeting requirements?

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      33. Will a Legal service plan production readiness review be required?

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      34. What are the compelling stakeholder reasons for embarking on Legal service plan?

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      35. What are the tasks and definitions?

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      36. When is/was the Legal service plan start date?

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      37. What is in the scope and what is not in scope?

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      38. Is there a critical path to deliver Legal service plan results?

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      39. What scope to assess?

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      40. Has your scope been defined?

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      41. Are there any constraints known that bear on the ability to perform Legal service plan work? How is the team addressing them?

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      42. Has a high-level ‘as is’ process map been completed, verified and validated?

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      43. Who defines (or who defined) the rules and roles?

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      44. What is in scope?

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      45. How will variation in the actual durations of each activity be dealt with to ensure that the expected Legal service plan results are met?

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      46. Do you have a Legal service plan success story or case study ready to tell and share?

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      47. How do you hand over Legal service plan context?

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      48. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      49. Has a team charter been developed and communicated?

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      50. Have the customer needs been translated into specific, measurable requirements? How?

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      51. Is Legal service plan currently on schedule according to the plan?

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      52. Are required metrics defined, what are they?

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      53. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      54. What are the rough order estimates on cost savings/opportunities that Legal service plan brings?

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      55. Are there different segments of customers?

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      56. Does the scope remain the same?

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      57. How is the team tracking and documenting its work?

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      58. Who is gathering Legal service plan information?

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      59. Is there a Legal service plan management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      60. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      61. Is Legal service plan linked to key stakeholder goals and objectives?

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      62. What is the context?

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      63. What system do you use for gathering Legal service plan information?

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      64. How do you manage unclear Legal service plan requirements?

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      65. Are resources adequate for the scope?

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      66. Has a Legal service plan requirement not been met?

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      67. What information should you gather?

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