LITMIR.BIZ

Скачать книгу

Score

      59. What are the clients issues and concerns?

      <--- Score

      60. What activities does the governance board need to consider?

      <--- Score

      61. Who needs what information?

      <--- Score

      62. Will new equipment/products be required to facilitate Legal service plan delivery, for example is new software needed?

      <--- Score

      63. What is the recognized need?

      <--- Score

      64. How do you recognize an Legal service plan objection?

      <--- Score

      65. Did you miss any major Legal service plan issues?

      <--- Score

      66. Are losses recognized in a timely manner?

      <--- Score

      67. Have you identified your Legal service plan key performance indicators?

      <--- Score

      68. What is the Legal service plan problem definition? What do you need to resolve?

      <--- Score

      69. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

      <--- Score

      70. How do you identify subcontractor relationships?

      <--- Score

      71. Who should resolve the Legal service plan issues?

      <--- Score

      72. What are your needs in relation to Legal service plan skills, labor, equipment, and markets?

      <--- Score

      73. Do you need different information or graphics?

      <--- Score

      74. Are employees recognized for desired behaviors?

      <--- Score

      75. As a sponsor, customer or management, how important is it to meet goals, objectives?

      <--- Score

      76. How are training requirements identified?

      <--- Score

      77. How are the Legal service plan’s objectives aligned to the group’s overall stakeholder strategy?

      <--- Score

      78. Can management personnel recognize the monetary benefit of Legal service plan?

      <--- Score

      79. What problems are you facing and how do you consider Legal service plan will circumvent those obstacles?

      <--- Score

      80. Who needs budgets?

      <--- Score

      81. What do employees need in the short term?

      <--- Score

      82. What are the stakeholder objectives to be achieved with Legal service plan?

      <--- Score

      83. What do you need to start doing?

      <--- Score

      84. Will a response program recognize when a crisis occurs and provide some level of response?

      <--- Score

      85. Are controls defined to recognize and contain problems?

      <--- Score

      86. How do you assess your Legal service plan workforce capability and capacity needs, including skills, competencies, and staffing levels?

      <--- Score

      87. Is the quality assurance team identified?

      <--- Score

      88. What creative shifts do you need to take?

      <--- Score

      89. Where is training needed?

      <--- Score

      90. What training and capacity building actions are needed to implement proposed reforms?

      <--- Score

      91. Which issues are too important to ignore?

      <--- Score

      92. Will Legal service plan deliverables need to be tested and, if so, by whom?

      <--- Score

      93. What is the smallest subset of the problem you can usefully solve?

      <--- Score

      94. Whom do you really need or want to serve?

      <--- Score

      95. Which information does the Legal service plan business case need to include?

      <--- Score

      96. Does the problem have ethical dimensions?

      <--- Score

      97. Does your organization need more Legal service plan education?

      <--- Score

      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Legal service plan Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

      <--- Score

      2. What are the record-keeping requirements of Legal service plan activities?

      <--- Score

      3. What would be the goal or target for a Legal service plan’s improvement team?

      <--- Score

      4. How does the Legal service plan manager ensure against scope creep?

      <--- Score

      5. Has the direction changed at all during the course of Legal service plan? If so, when did it change and why?

      <--- Score

      6. Are accountability and ownership for Legal service plan clearly defined?

      <--- Score

      7. What scope do you want your strategy to cover?

      <--- Score

      8. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

      <--- Score

      9. How would you define the culture at your organization, how susceptible is it to Legal service plan changes?

      <--- Score

      10. What information do you gather?

      <--- Score

      11. How often are the team meetings?

      <---

Скачать книгу