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      71. Has the direction changed at all during the course of Trade customer? If so, when did it change and why?

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      72. Has the Trade customer work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      73. What sources do you use to gather information for a Trade customer study?

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      74. Does the scope remain the same?

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      75. Is the work to date meeting requirements?

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      76. What is in the scope and what is not in scope?

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      77. Is it clearly defined in and to your organization what you do?

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      78. Are audit criteria, scope, frequency and methods defined?

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      79. What Trade customer services do you require?

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      80. How do you manage changes in Trade customer requirements?

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      81. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      82. What baselines are required to be defined and managed?

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      83. How often are the team meetings?

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      84. How would you define Trade customer leadership?

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      85. What are the record-keeping requirements of Trade customer activities?

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      86. What are the tasks and definitions?

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      87. Do you all define Trade customer in the same way?

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      88. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      89. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      90. Has a project plan, Gantt chart, or similar been developed/completed?

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      91. Who is gathering Trade customer information?

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      92. Where can you gather more information?

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      93. Is Trade customer currently on schedule according to the plan?

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      94. What information do you gather?

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      95. Who approved the Trade customer scope?

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      96. How did the Trade customer manager receive input to the development of a Trade customer improvement plan and the estimated completion dates/times of each activity?

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      97. If substitutes have been appointed, have they been briefed on the Trade customer goals and received regular communications as to the progress to date?

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      98. Do you have a Trade customer success story or case study ready to tell and share?

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      99. How do you gather the stories?

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      100. Are roles and responsibilities formally defined?

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      101. What is the worst case scenario?

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      102. How do you think the partners involved in Trade customer would have defined success?

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      103. Has/have the customer(s) been identified?

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      104. Who is gathering information?

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      105. Is the Trade customer scope complete and appropriately sized?

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      106. What Trade customer requirements should be gathered?

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      107. What is the scope of the Trade customer effort?

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      108. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      109. What happens if Trade customer’s scope changes?

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      110. What is a worst-case scenario for losses?

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      111. What are the requirements for audit information?

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      112. Is there a clear Trade customer case definition?

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      113. Have all basic functions of Trade customer been defined?

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      114. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      115. Is scope creep really all bad news?

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      116. What are (control) requirements for Trade customer Information?

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      117. How will variation in the actual durations of each activity be dealt with to ensure that the expected Trade customer results are met?

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      118. Has a high-level ‘as is’ process map been completed, verified and validated?

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      119. Has a Trade customer requirement not been met?

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      120. What scope to assess?

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      121. Is Trade customer required?

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      122. When is/was the Trade customer start date?

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      123. Who defines (or who defined) the rules and roles?

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      124. What is the definition of success?

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      125. What is the context?

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      126. How do you manage unclear Trade customer requirements?

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      127.

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