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      62. What was the context?

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      63. How and when will the baselines be defined?

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      64. What sources do you use to gather information for a Microsoft Exchange Server study?

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      65. Do you all define Microsoft Exchange Server in the same way?

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      66. What defines best in class?

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      67. What are the core elements of the Microsoft Exchange Server business case?

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      68. Are resources adequate for the scope?

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      69. How will variation in the actual durations of each activity be dealt with to ensure that the expected Microsoft Exchange Server results are met?

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      70. Is there a clear Microsoft Exchange Server case definition?

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      71. Why are you doing Microsoft Exchange Server and what is the scope?

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      72. What are (control) requirements for Microsoft Exchange Server Information?

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      73. How do you hand over Microsoft Exchange Server context?

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      74. How do you keep key subject matter experts in the loop?

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      75. The political context: who holds power?

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      76. What are the Microsoft Exchange Server use cases?

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      77. Have specific policy objectives been defined?

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      78. What is the scope of Microsoft Exchange Server?

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      79. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      80. How do you manage changes in Microsoft Exchange Server requirements?

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      81. Is the team sponsored by a champion or stakeholder leader?

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      82. Are different versions of process maps needed to account for the different types of inputs?

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      83. How do you catch Microsoft Exchange Server definition inconsistencies?

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      84. Are customer(s) identified and segmented according to their different needs and requirements?

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      85. Is Microsoft Exchange Server currently on schedule according to the plan?

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      86. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      87. What are the rough order estimates on cost savings/opportunities that Microsoft Exchange Server brings?

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      88. Has/have the customer(s) been identified?

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      89. Is there any additional Microsoft Exchange Server definition of success?

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      90. Who is gathering information?

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      91. Scope of sensitive information?

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      92. What would be the goal or target for a Microsoft Exchange Server’s improvement team?

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      93. What scope to assess?

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      94. What are the compelling stakeholder reasons for embarking on Microsoft Exchange Server?

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      95. Will team members perform Microsoft Exchange Server work when assigned and in a timely fashion?

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      96. Has the Microsoft Exchange Server work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      97. Are customers identified and high impact areas defined?

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      98. Is it clearly defined in and to your organization what you do?

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      99. How often are the team meetings?

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      100. What baselines are required to be defined and managed?

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      101. How is the team tracking and documenting its work?

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      102. Are there different segments of customers?

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      103. How would you define the culture at your organization, how susceptible is it to Microsoft Exchange Server changes?

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      104. How do you manage scope?

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      105. Are task requirements clearly defined?

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      106. How can the value of Microsoft Exchange Server be defined?

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      107. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      108. Do you have a Microsoft Exchange Server success story or case study ready to tell and share?

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      109. Is Microsoft Exchange Server linked to key stakeholder goals and objectives?

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      110. Are team charters developed?

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      111. What is the definition of Microsoft Exchange Server excellence?

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      112. Is special Microsoft Exchange Server user knowledge required?

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      113. What scope do you want your strategy to cover?

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      114. Has a team charter been developed and communicated?

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      115. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      116. What sort of initial information to gather?

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