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      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Microsoft Exchange Server

      Scorecard Example13

      Microsoft Exchange Server

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:45

      CRITERION #4: ANALYZE:60

      CRITERION #5: IMPROVE:76

      CRITERION #6: CONTROL:93

      CRITERION #7: SUSTAIN:105

      Microsoft Exchange Server and Managing Projects, Criteria for Project Managers:133

      1.0 Initiating Process Group: Microsoft Exchange Server134

      1.1 Project Charter: Microsoft Exchange Server136

      1.2 Stakeholder Register: Microsoft Exchange Server138

      1.3 Stakeholder Analysis Matrix: Microsoft Exchange Server139

      2.0 Planning Process Group: Microsoft Exchange Server141

      2.1 Project Management Plan: Microsoft Exchange Server143

      2.2 Scope Management Plan: Microsoft Exchange Server145

      2.3 Requirements Management Plan: Microsoft Exchange Server147

      2.4 Requirements Documentation: Microsoft Exchange Server149

      2.5 Requirements Traceability Matrix: Microsoft Exchange Server151

      2.6 Project Scope Statement: Microsoft Exchange Server153

      2.7 Assumption and Constraint Log: Microsoft Exchange Server155

      2.8 Work Breakdown Structure: Microsoft Exchange Server157

      2.9 WBS Dictionary: Microsoft Exchange Server159

      2.10 Schedule Management Plan: Microsoft Exchange Server161

      2.11 Activity List: Microsoft Exchange Server163

      2.12 Activity Attributes: Microsoft Exchange Server165

      2.13 Milestone List: Microsoft Exchange Server167

      2.14 Network Diagram: Microsoft Exchange Server169

      2.15 Activity Resource Requirements: Microsoft Exchange Server171

      2.16 Resource Breakdown Structure: Microsoft Exchange Server173

      2.17 Activity Duration Estimates: Microsoft Exchange Server175

      2.18 Duration Estimating Worksheet: Microsoft Exchange Server177

      2.19 Project Schedule: Microsoft Exchange Server179

      2.20 Cost Management Plan: Microsoft Exchange Server181

      2.21 Activity Cost Estimates: Microsoft Exchange Server183

      2.22 Cost Estimating Worksheet: Microsoft Exchange Server185

      2.23 Cost Baseline: Microsoft Exchange Server187

      2.24 Quality Management Plan: Microsoft Exchange Server189

      2.25 Quality Metrics: Microsoft Exchange Server191

      2.26 Process Improvement Plan: Microsoft Exchange Server193

      2.27 Responsibility Assignment Matrix: Microsoft Exchange Server195

      2.28 Roles and Responsibilities: Microsoft Exchange Server197

      2.29 Human Resource Management Plan: Microsoft Exchange Server199

      2.30 Communications Management Plan: Microsoft Exchange Server201

      2.31 Risk Management Plan: Microsoft Exchange Server203

      2.32 Risk Register: Microsoft Exchange Server205

      2.33 Probability and Impact Assessment: Microsoft Exchange Server207

      2.34 Probability and Impact Matrix: Microsoft Exchange Server209

      2.35 Risk Data Sheet: Microsoft Exchange Server211

      2.36 Procurement Management Plan: Microsoft Exchange Server213

      2.37 Source Selection Criteria: Microsoft Exchange Server215

      2.38 Stakeholder Management Plan: Microsoft Exchange Server217

      2.39 Change Management Plan: Microsoft Exchange Server219

      3.0 Executing Process Group: Microsoft Exchange Server221

      3.1 Team Member Status Report: Microsoft Exchange Server223

      3.2 Change Request: Microsoft Exchange Server225

      3.3 Change Log: Microsoft Exchange Server227

      3.4 Decision Log: Microsoft Exchange Server229

      3.5 Quality Audit: Microsoft Exchange Server231

      3.6 Team Directory: Microsoft Exchange Server233

      3.7 Team Operating Agreement: Microsoft Exchange Server235

      3.8 Team Performance Assessment: Microsoft Exchange Server237

      3.9 Team Member Performance Assessment: Microsoft Exchange Server239

      3.10 Issue Log: Microsoft Exchange Server241

      4.0 Monitoring and Controlling Process Group: Microsoft Exchange Server243

      4.1 Project Performance Report: Microsoft Exchange Server245

      4.2 Variance Analysis: Microsoft Exchange Server247

      4.3 Earned Value Status: Microsoft Exchange Server249

      4.4 Risk Audit: Microsoft Exchange Server251

      4.5 Contractor Status Report: Microsoft Exchange Server253

      4.6 Formal Acceptance: Microsoft Exchange Server255

      5.0 Closing Process Group: Microsoft Exchange Server257

      5.1 Procurement Audit: Microsoft Exchange Server259

      5.2 Contract Close-Out: Microsoft Exchange Server261

      5.3 Project or Phase Close-Out: Microsoft Exchange Server263

      5.4 Lessons Learned: Microsoft Exchange Server265

      Index267

      CRITERION #1: RECOGNIZE