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team addressing them?

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      6. What information should you gather?

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      7. How do you gather requirements?

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      8. Are accountability and ownership for Microsoft Exchange Server clearly defined?

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      9. What are the record-keeping requirements of Microsoft Exchange Server activities?

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      10. Have the customer needs been translated into specific, measurable requirements? How?

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      11. Is full participation by members in regularly held team meetings guaranteed?

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      12. What key stakeholder process output measure(s) does Microsoft Exchange Server leverage and how?

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      13. Has a high-level ‘as is’ process map been completed, verified and validated?

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      14. What are the Microsoft Exchange Server tasks and definitions?

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      15. What information do you gather?

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      16. How will the Microsoft Exchange Server team and the group measure complete success of Microsoft Exchange Server?

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      17. Is the scope of Microsoft Exchange Server defined?

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      18. How do you manage unclear Microsoft Exchange Server requirements?

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      19. Are audit criteria, scope, frequency and methods defined?

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      20. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      21. Where can you gather more information?

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      22. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      23. Are improvement team members fully trained on Microsoft Exchange Server?

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      24. What is in the scope and what is not in scope?

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      25. Does the team have regular meetings?

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      26. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      27. Who is gathering Microsoft Exchange Server information?

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      28. Has your scope been defined?

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      29. Has a project plan, Gantt chart, or similar been developed/completed?

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      30. Does the scope remain the same?

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      31. Is there a critical path to deliver Microsoft Exchange Server results?

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      32. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      33. When is/was the Microsoft Exchange Server start date?

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      34. Are the Microsoft Exchange Server requirements testable?

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      35. How do you build the right business case?

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      36. What is the context?

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      37. What system do you use for gathering Microsoft Exchange Server information?

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      38. What is a worst-case scenario for losses?

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      39. What is the scope of the Microsoft Exchange Server effort?

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      40. Is the Microsoft Exchange Server scope manageable?

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      41. What are the tasks and definitions?

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      42. When is the estimated completion date?

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      43. Have all basic functions of Microsoft Exchange Server been defined?

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      44. How do you gather the stories?

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      45. Who are the Microsoft Exchange Server improvement team members, including Management Leads and Coaches?

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      46. How have you defined all Microsoft Exchange Server requirements first?

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      47. What knowledge or experience is required?

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      48. Who approved the Microsoft Exchange Server scope?

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      49. How would you define Microsoft Exchange Server leadership?

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      50. What is the worst case scenario?

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      51. How does the Microsoft Exchange Server manager ensure against scope creep?

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      52. Will team members regularly document their Microsoft Exchange Server work?

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      53. What customer feedback methods were used to solicit their input?

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      54. What critical content must be communicated – who, what, when, where, and how?

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      55. What happens if Microsoft Exchange Server’s scope changes?

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      56. Has the direction changed at all during the course of Microsoft Exchange Server? If so, when did it change and why?

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      57. Is there a Microsoft Exchange Server management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      58. Are all requirements met?

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      59. Is the work to date meeting requirements?

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      60. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      61. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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