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discrepancies?

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      8. Who are the Internal improvement improvement team members, including Management Leads and Coaches?

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      9. What are the compelling stakeholder reasons for embarking on Internal improvement?

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      10. Is the Internal improvement scope manageable?

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      11. Is there a critical path to deliver Internal improvement results?

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      12. How and when will the baselines be defined?

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      13. Has the Internal improvement work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      14. What is a worst-case scenario for losses?

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      15. What is the worst case scenario?

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      16. Has a project plan, Gantt chart, or similar been developed/completed?

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      17. What are the dynamics of the communication plan?

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      18. How will the Internal improvement team and the group measure complete success of Internal improvement?

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      19. Is there a Internal improvement management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      20. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      21. How would you define Internal improvement leadership?

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      22. What is the scope of Internal improvement?

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      23. What is the definition of Internal improvement excellence?

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      24. What scope to assess?

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      25. Are task requirements clearly defined?

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      26. Are different versions of process maps needed to account for the different types of inputs?

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      27. Is the team equipped with available and reliable resources?

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      28. Will team members perform Internal improvement work when assigned and in a timely fashion?

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      29. Are accountability and ownership for Internal improvement clearly defined?

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      30. Has/have the customer(s) been identified?

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      31. Where can you gather more information?

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      32. Has a high-level ‘as is’ process map been completed, verified and validated?

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      33. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      34. What system do you use for gathering Internal improvement information?

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      35. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      36. What critical content must be communicated – who, what, when, where, and how?

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      37. What customer feedback methods were used to solicit their input?

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      38. How do you gather requirements?

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      39. What happens if Internal improvement’s scope changes?

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      40. How do you catch Internal improvement definition inconsistencies?

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      41. How do you build the right business case?

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      42. What are the rough order estimates on cost savings/opportunities that Internal improvement brings?

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      43. Who is gathering Internal improvement information?

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      44. What is the scope of the Internal improvement work?

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      45. The political context: who holds power?

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      46. What is out-of-scope initially?

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      47. What knowledge or experience is required?

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      48. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      49. What is the scope?

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      50. Are the Internal improvement requirements testable?

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      51. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      52. Has a team charter been developed and communicated?

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      53. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      54. Has the direction changed at all during the course of Internal improvement? If so, when did it change and why?

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      55. How can the value of Internal improvement be defined?

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      56. What scope do you want your strategy to cover?

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      57. Is there a clear Internal improvement case definition?

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      58. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      59. Have the customer needs been translated into specific, measurable requirements? How?

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      60. Are there different segments of customers?

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      61. What intelligence can you gather?

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      62. Do you have a Internal

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