LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Internal Improvement

      Scorecard Example12

      Internal Improvement

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:103

      Internal Improvement and Managing Projects, Criteria for Project Managers:128

      1.0 Initiating Process Group: Internal Improvement129

      1.1 Project Charter: Internal Improvement131

      1.2 Stakeholder Register: Internal Improvement133

      1.3 Stakeholder Analysis Matrix: Internal Improvement134

      2.0 Planning Process Group: Internal Improvement136

      2.1 Project Management Plan: Internal Improvement139

      2.2 Scope Management Plan: Internal Improvement141

      2.3 Requirements Management Plan: Internal Improvement143

      2.4 Requirements Documentation: Internal Improvement145

      2.5 Requirements Traceability Matrix: Internal Improvement147

      2.6 Project Scope Statement: Internal Improvement149

      2.7 Assumption and Constraint Log: Internal Improvement151

      2.8 Work Breakdown Structure: Internal Improvement153

      2.9 WBS Dictionary: Internal Improvement155

      2.10 Schedule Management Plan: Internal Improvement157

      2.11 Activity List: Internal Improvement159

      2.12 Activity Attributes: Internal Improvement161

      2.13 Milestone List: Internal Improvement163

      2.14 Network Diagram: Internal Improvement165

      2.15 Activity Resource Requirements: Internal Improvement167

      2.16 Resource Breakdown Structure: Internal Improvement169

      2.17 Activity Duration Estimates: Internal Improvement171

      2.18 Duration Estimating Worksheet: Internal Improvement173

      2.19 Project Schedule: Internal Improvement175

      2.20 Cost Management Plan: Internal Improvement177

      2.21 Activity Cost Estimates: Internal Improvement179

      2.22 Cost Estimating Worksheet: Internal Improvement181

      2.23 Cost Baseline: Internal Improvement183

      2.24 Quality Management Plan: Internal Improvement185

      2.25 Quality Metrics: Internal Improvement187

      2.26 Process Improvement Plan: Internal Improvement189

      2.27 Responsibility Assignment Matrix: Internal Improvement191

      2.28 Roles and Responsibilities: Internal Improvement193

      2.29 Human Resource Management Plan: Internal Improvement195

      2.30 Communications Management Plan: Internal Improvement197

      2.31 Risk Management Plan: Internal Improvement199

      2.32 Risk Register: Internal Improvement201

      2.33 Probability and Impact Assessment: Internal Improvement203

      2.34 Probability and Impact Matrix: Internal Improvement205

      2.35 Risk Data Sheet: Internal Improvement207

      2.36 Procurement Management Plan: Internal Improvement209

      2.37 Source Selection Criteria: Internal Improvement211

      2.38 Stakeholder Management Plan: Internal Improvement213

      2.39 Change Management Plan: Internal Improvement215

      3.0 Executing Process Group: Internal Improvement217

      3.1 Team Member Status Report: Internal Improvement219

      3.2 Change Request: Internal Improvement221

      3.3 Change Log: Internal Improvement223

      3.4 Decision Log: Internal Improvement225

      3.5 Quality Audit: Internal Improvement227

      3.6 Team Directory: Internal Improvement230

      3.7 Team Operating Agreement: Internal Improvement232

      3.8 Team Performance Assessment: Internal Improvement234

      3.9 Team Member Performance Assessment: Internal Improvement236

      3.10 Issue Log: Internal Improvement238

      4.0 Monitoring and Controlling Process Group: Internal Improvement240

      4.1 Project Performance Report: Internal Improvement242

      4.2 Variance Analysis: Internal Improvement244

      4.3 Earned Value Status: Internal Improvement246

      4.4 Risk Audit: Internal Improvement248

      4.5 Contractor Status Report: Internal Improvement250

      4.6 Formal Acceptance: Internal Improvement252

      5.0 Closing Process Group: Internal Improvement254

      5.1 Procurement Audit: Internal Improvement256

      5.2 Contract Close-Out: Internal Improvement258

      5.3 Project or Phase Close-Out: Internal Improvement260

      5.4 Lessons Learned: Internal Improvement262

      Index264

      CRITERION #1: RECOGNIZE