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      72. Are customer(s) identified and segmented according to their different needs and requirements?

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      73. How did the TIBCO Software manager receive input to the development of a TIBCO Software improvement plan and the estimated completion dates/times of each activity?

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      74. Has everyone on the team, including the team leaders, been properly trained?

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      75. Does the team have regular meetings?

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      76. What are the rough order estimates on cost savings/opportunities that TIBCO Software brings?

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      77. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      78. What are the requirements for audit information?

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      79. Has a team charter been developed and communicated?

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      80. Is the TIBCO Software scope manageable?

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      81. Is TIBCO Software linked to key stakeholder goals and objectives?

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      82. How is the team tracking and documenting its work?

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      83. When is the estimated completion date?

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      84. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      85. What is the worst case scenario?

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      86. How do you gather TIBCO Software requirements?

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      87. Scope of sensitive information?

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      88. Who is gathering TIBCO Software information?

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      89. Is there a critical path to deliver TIBCO Software results?

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      90. Are task requirements clearly defined?

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      91. Are roles and responsibilities formally defined?

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      92. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      93. Have the customer needs been translated into specific, measurable requirements? How?

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      94. What key stakeholder process output measure(s) does TIBCO Software leverage and how?

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      95. What sources do you use to gather information for a TIBCO Software study?

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      96. Are all requirements met?

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      97. What customer feedback methods were used to solicit their input?

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      98. What is in the scope and what is not in scope?

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      99. What are the TIBCO Software tasks and definitions?

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      100. Who are the TIBCO Software improvement team members, including Management Leads and Coaches?

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      101. What are the compelling stakeholder reasons for embarking on TIBCO Software?

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      102. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      103. Are accountability and ownership for TIBCO Software clearly defined?

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      104. Who defines (or who defined) the rules and roles?

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      105. What is in scope?

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      106. Is full participation by members in regularly held team meetings guaranteed?

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      107. What is the context?

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      108. Have all of the relationships been defined properly?

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      109. What scope to assess?

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      110. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      111. Has a high-level ‘as is’ process map been completed, verified and validated?

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      112. What constraints exist that might impact the team?

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      113. Has a TIBCO Software requirement not been met?

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      114. What information do you gather?

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      115. Is the work to date meeting requirements?

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      116. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      117. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      118. What would be the goal or target for a TIBCO Software’s improvement team?

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      119. The political context: who holds power?

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      120. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      121. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      122. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      123. When is/was the TIBCO Software start date?

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      124. Is there a clear TIBCO Software case definition?

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      125. What TIBCO Software requirements should be gathered?

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      126. What knowledge or experience is required?

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