LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      TIBCO Software

      Scorecard Example12

      TIBCO Software

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:90

      CRITERION #7: SUSTAIN:102

      TIBCO Software and Managing Projects, Criteria for Project Managers:126

      1.0 Initiating Process Group: TIBCO Software127

      1.1 Project Charter: TIBCO Software129

      1.2 Stakeholder Register: TIBCO Software131

      1.3 Stakeholder Analysis Matrix: TIBCO Software132

      2.0 Planning Process Group: TIBCO Software134

      2.1 Project Management Plan: TIBCO Software136

      2.2 Scope Management Plan: TIBCO Software138

      2.3 Requirements Management Plan: TIBCO Software141

      2.4 Requirements Documentation: TIBCO Software143

      2.5 Requirements Traceability Matrix: TIBCO Software145

      2.6 Project Scope Statement: TIBCO Software147

      2.7 Assumption and Constraint Log: TIBCO Software149

      2.8 Work Breakdown Structure: TIBCO Software151

      2.9 WBS Dictionary: TIBCO Software153

      2.10 Schedule Management Plan: TIBCO Software155

      2.11 Activity List: TIBCO Software157

      2.12 Activity Attributes: TIBCO Software159

      2.13 Milestone List: TIBCO Software161

      2.14 Network Diagram: TIBCO Software163

      2.15 Activity Resource Requirements: TIBCO Software165

      2.16 Resource Breakdown Structure: TIBCO Software167

      2.17 Activity Duration Estimates: TIBCO Software169

      2.18 Duration Estimating Worksheet: TIBCO Software171

      2.19 Project Schedule: TIBCO Software173

      2.20 Cost Management Plan: TIBCO Software175

      2.21 Activity Cost Estimates: TIBCO Software177

      2.22 Cost Estimating Worksheet: TIBCO Software179

      2.23 Cost Baseline: TIBCO Software181

      2.24 Quality Management Plan: TIBCO Software183

      2.25 Quality Metrics: TIBCO Software185

      2.26 Process Improvement Plan: TIBCO Software187

      2.27 Responsibility Assignment Matrix: TIBCO Software189

      2.28 Roles and Responsibilities: TIBCO Software191

      2.29 Human Resource Management Plan: TIBCO Software193

      2.30 Communications Management Plan: TIBCO Software195

      2.31 Risk Management Plan: TIBCO Software197

      2.32 Risk Register: TIBCO Software199

      2.33 Probability and Impact Assessment: TIBCO Software201

      2.34 Probability and Impact Matrix: TIBCO Software203

      2.35 Risk Data Sheet: TIBCO Software205

      2.36 Procurement Management Plan: TIBCO Software207

      2.37 Source Selection Criteria: TIBCO Software209

      2.38 Stakeholder Management Plan: TIBCO Software211

      2.39 Change Management Plan: TIBCO Software213

      3.0 Executing Process Group: TIBCO Software215

      3.1 Team Member Status Report: TIBCO Software217

      3.2 Change Request: TIBCO Software219

      3.3 Change Log: TIBCO Software221

      3.4 Decision Log: TIBCO Software223

      3.5 Quality Audit: TIBCO Software225

      3.6 Team Directory: TIBCO Software228

      3.7 Team Operating Agreement: TIBCO Software230

      3.8 Team Performance Assessment: TIBCO Software232

      3.9 Team Member Performance Assessment: TIBCO Software235

      3.10 Issue Log: TIBCO Software237

      4.0 Monitoring and Controlling Process Group: TIBCO Software239

      4.1 Project Performance Report: TIBCO Software241

      4.2 Variance Analysis: TIBCO Software243

      4.3 Earned Value Status: TIBCO Software245

      4.4 Risk Audit: TIBCO Software247

      4.5 Contractor Status Report: TIBCO Software249

      4.6 Formal Acceptance: TIBCO Software251

      5.0 Closing Process Group: TIBCO Software253

      5.1 Procurement Audit: TIBCO Software255

      5.2 Contract Close-Out: TIBCO Software258

      5.3 Project or Phase Close-Out: TIBCO Software260

      5.4 Lessons Learned: TIBCO Software262

      Index264

      CRITERION #1: RECOGNIZE