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      111. Do you all define Health maintenance organization in the same way?

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      112. Who is gathering information?

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      113. What is a worst-case scenario for losses?

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      114. What is the scope of Health maintenance organization?

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      115. Are accountability and ownership for Health maintenance organization clearly defined?

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      116. How do you think the partners involved in Health maintenance organization would have defined success?

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      117. Is scope creep really all bad news?

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      118. What key stakeholder process output measure(s) does Health maintenance organization leverage and how?

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      119. Have all basic functions of Health maintenance organization been defined?

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      120. How and when will the baselines be defined?

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      121. Have all of the relationships been defined properly?

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      122. What sort of initial information to gather?

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      123. Has your scope been defined?

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      124. Has a high-level ‘as is’ process map been completed, verified and validated?

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      125. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      126. What is out-of-scope initially?

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      127. Is Health maintenance organization linked to key stakeholder goals and objectives?

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      128. Are resources adequate for the scope?

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      129. What knowledge or experience is required?

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      130. When are meeting minutes sent out? Who is on the distribution list?

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      131. What critical content must be communicated – who, what, when, where, and how?

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      132. Is there a clear Health maintenance organization case definition?

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      133. What are the tasks and definitions?

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      134. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      135. What is in the scope and what is not in scope?

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      136. What is the scope of the Health maintenance organization effort?

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      137. Is there a Health maintenance organization management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Health maintenance organization Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Have design-to-cost goals been established?

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      2. How do you measure efficient delivery of Health maintenance organization services?

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      3. What are the operational costs after Health maintenance organization deployment?

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      4. How is progress measured?

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      5. What tests verify requirements?

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      6. Do you have a flow diagram of what happens?

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      7. Will Health maintenance organization have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      8. How do you aggregate measures across priorities?

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      9. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      10. What are allowable costs?

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      11. What are your key Health maintenance organization organizational performance measures, including key short and longer-term financial measures?

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      12. How will measures be used to manage and adapt?

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      13. Where can you go to verify the info?

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      14. What are your customers expectations and measures?

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      15. What does a Test Case verify?

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      16. How do you verify if Health maintenance organization is built right?

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      17. How will effects be measured?

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      18. What does verifying compliance entail?

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      19. How to cause the change?

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      20. How will you measure success?

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      21. How do you verify performance?

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      22. How do you verify and develop ideas and innovations?

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      23. Who is involved in verifying compliance?

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      24. What measurements are being captured?

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      25. Has a cost center been established?

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