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Health maintenance organization leadership?

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      58. What Health maintenance organization services do you require?

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      59. Are there different segments of customers?

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      60. What information do you gather?

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      61. Is it clearly defined in and to your organization what you do?

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      62. How does the Health maintenance organization manager ensure against scope creep?

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      63. What system do you use for gathering Health maintenance organization information?

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      64. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      65. What scope do you want your strategy to cover?

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      66. If substitutes have been appointed, have they been briefed on the Health maintenance organization goals and received regular communications as to the progress to date?

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      67. Has/have the customer(s) been identified?

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      68. What is in scope?

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      69. Are audit criteria, scope, frequency and methods defined?

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      70. Has a Health maintenance organization requirement not been met?

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      71. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      72. Are roles and responsibilities formally defined?

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      73. How can the value of Health maintenance organization be defined?

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      74. Is Health maintenance organization currently on schedule according to the plan?

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      75. Who approved the Health maintenance organization scope?

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      76. Has everyone on the team, including the team leaders, been properly trained?

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      77. How often are the team meetings?

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      78. What defines best in class?

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      79. Has the direction changed at all during the course of Health maintenance organization? If so, when did it change and why?

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      80. Has a team charter been developed and communicated?

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      81. Is special Health maintenance organization user knowledge required?

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      82. What are the compelling stakeholder reasons for embarking on Health maintenance organization?

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      83. What are the dynamics of the communication plan?

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      84. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      85. What are the record-keeping requirements of Health maintenance organization activities?

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      86. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      87. What intelligence can you gather?

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      88. How would you define the culture at your organization, how susceptible is it to Health maintenance organization changes?

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      89. What is the definition of success?

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      90. Will a Health maintenance organization production readiness review be required?

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      91. How do you build the right business case?

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      92. Will team members perform Health maintenance organization work when assigned and in a timely fashion?

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      93. What baselines are required to be defined and managed?

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      94. How do you catch Health maintenance organization definition inconsistencies?

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      95. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      96. How have you defined all Health maintenance organization requirements first?

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      97. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      98. What constraints exist that might impact the team?

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      99. Is the Health maintenance organization scope manageable?

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      100. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      101. What is the context?

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      102. How do you manage unclear Health maintenance organization requirements?

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      103. How do you gather Health maintenance organization requirements?

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      104. Is the team equipped with available and reliable resources?

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      105. Are approval levels defined for contracts and supplements to contracts?

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      106. Is the scope of Health maintenance organization defined?

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      107. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      108. Have the customer needs been translated into specific, measurable requirements? How?

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      109. What is the scope of the Health maintenance organization work?

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      110. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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