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using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Health Maintenance Organization Scorecard on the second next page of the Self-Assessment.

      Your completed Health Maintenance Organization Scorecard will give you a clear presentation of which Health Maintenance Organization areas need attention.

      Health Maintenance Organization

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Health Maintenance Organization

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Health Maintenance Organization

      Scorecard Example13

      Health Maintenance Organization

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:76

      CRITERION #6: CONTROL:92

      CRITERION #7: SUSTAIN:104

      Health Maintenance Organization and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: Health Maintenance Organization130

      1.1 Project Charter: Health Maintenance Organization132

      1.2 Stakeholder Register: Health Maintenance Organization134

      1.3 Stakeholder Analysis Matrix: Health Maintenance Organization135

      2.0 Planning Process Group: Health Maintenance Organization137

      2.1 Project Management Plan: Health Maintenance Organization139

      2.2 Scope Management Plan: Health Maintenance Organization141

      2.3 Requirements Management Plan: Health Maintenance Organization143

      2.4 Requirements Documentation: Health Maintenance Organization145

      2.5 Requirements Traceability Matrix: Health Maintenance Organization147

      2.6 Project Scope Statement: Health Maintenance Organization149

      2.7 Assumption and Constraint Log: Health Maintenance Organization151

      2.8 Work Breakdown Structure: Health Maintenance Organization153

      2.9 WBS Dictionary: Health Maintenance Organization155

      2.10 Schedule Management Plan: Health Maintenance Organization158

      2.11 Activity List: Health Maintenance Organization160

      2.12 Activity Attributes: Health Maintenance Organization162

      2.13 Milestone List: Health Maintenance Organization164

      2.14 Network Diagram: Health Maintenance Organization166

      2.15 Activity Resource Requirements: Health Maintenance Organization168

      2.16 Resource Breakdown Structure: Health Maintenance Organization169

      2.17 Activity Duration Estimates: Health Maintenance Organization171

      2.18 Duration Estimating Worksheet: Health Maintenance Organization173

      2.19 Project Schedule: Health Maintenance Organization175

      2.20 Cost Management Plan: Health Maintenance Organization177

      2.21 Activity Cost Estimates: Health Maintenance Organization179

      2.22 Cost Estimating Worksheet: Health Maintenance Organization181

      2.23 Cost Baseline: Health Maintenance Organization183

      2.24 Quality Management Plan: Health Maintenance Organization185

      2.25 Quality Metrics: Health Maintenance Organization187

      2.26 Process Improvement Plan: Health Maintenance Organization189

      2.27 Responsibility Assignment Matrix: Health Maintenance Organization191

      2.28 Roles and Responsibilities: Health Maintenance Organization193

      2.29 Human Resource Management Plan: Health Maintenance Organization195

      2.30 Communications Management Plan: Health Maintenance Organization197

      2.31 Risk Management Plan: Health Maintenance Organization199

      2.32 Risk Register: Health Maintenance Organization201

      2.33 Probability and Impact Assessment: Health Maintenance Organization203

      2.34 Probability and Impact Matrix: Health Maintenance Organization205

      2.35 Risk Data Sheet: Health Maintenance Organization207

      2.36 Procurement Management Plan: Health Maintenance Organization209

      2.37 Source Selection Criteria: Health Maintenance Organization211

      2.38 Stakeholder Management Plan: Health Maintenance Organization213

      2.39 Change Management Plan: Health Maintenance Organization215

      3.0 Executing Process Group: Health Maintenance Organization217

      3.1 Team Member Status Report: Health Maintenance Organization219

      3.2 Change Request: Health Maintenance Organization221

      3.3 Change Log: Health Maintenance Organization223

      3.4 Decision Log: Health Maintenance Organization225

      3.5 Quality Audit: Health Maintenance Organization227

      3.6 Team Directory: Health Maintenance Organization230

      3.7 Team Operating Agreement: Health Maintenance Organization232

      3.8 Team Performance Assessment: Health Maintenance Organization234

      3.9 Team Member Performance Assessment: Health Maintenance Organization236

      3.10 Issue Log: Health Maintenance Organization238

      4.0 Monitoring and Controlling Process Group: Health Maintenance Organization240

      4.1 Project Performance Report: Health Maintenance Organization242

      4.2 Variance Analysis: Health Maintenance Organization244

      4.3 Earned Value Status: Health Maintenance Organization246

      4.4 Risk Audit: Health Maintenance Organization248

      4.5 Contractor Status Report: Health Maintenance Organization250

      4.6 Formal Acceptance: Health Maintenance Organization252

      5.0 Closing Process Group: Health Maintenance Organization254

      5.1 Procurement Audit: Health Maintenance Organization256

      5.2 Contract Close-Out: Health Maintenance Organization258

      5.3 Project or Phase Close-Out: Health Maintenance Organization260

      5.4

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