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Score

      55. Who needs to know?

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      56. What are the expected benefits of Human language technology to the stakeholder?

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      57. Where is training needed?

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      58. What would happen if Human language technology weren’t done?

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      59. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      60. What extra resources will you need?

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      61. What are the minority interests and what amount of minority interests can be recognized?

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      62. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      63. Who should resolve the Human language technology issues?

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      64. What is the extent or complexity of the Human language technology problem?

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      65. Who else hopes to benefit from it?

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      66. Does your organization need more Human language technology education?

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      67. What do employees need in the short term?

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      68. Consider your own Human language technology project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      69. What is the problem and/or vulnerability?

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      70. What Human language technology problem should be solved?

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      71. Do you need different information or graphics?

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      72. How do you recognize an objection?

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      73. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      74. What is the recognized need?

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      75. What are your needs in relation to Human language technology skills, labor, equipment, and markets?

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      76. What are the clients issues and concerns?

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      77. Which issues are too important to ignore?

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      78. How are training requirements identified?

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      79. For your Human language technology project, identify and describe the business environment, is there more than one layer to the business environment?

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      80. Do you know what you need to know about Human language technology?

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      81. What are the Human language technology resources needed?

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      82. To what extent would your organization benefit from being recognized as a award recipient?

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      83. Who needs to know about Human language technology?

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      84. How do you assess your Human language technology workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      85. Does Human language technology create potential expectations in other areas that need to be recognized and considered?

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      86. Are there any revenue recognition issues?

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      87. Are controls defined to recognize and contain problems?

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      88. Who are your key stakeholders who need to sign off?

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      89. What Human language technology capabilities do you need?

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      90. How can auditing be a preventative security measure?

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      91. Are there any specific expectations or concerns about the Human language technology team, Human language technology itself?

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      92. Where do you need to exercise leadership?

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      93. To what extent does each concerned units management team recognize Human language technology as an effective investment?

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      94. Why the need?

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      95. Whom do you really need or want to serve?

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      96. Are there regulatory / compliance issues?

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      97. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      98. What is the problem or issue?

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      99. Is the need for organizational change recognized?

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      100. Do you have/need 24-hour access to key personnel?

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      101. How do you identify subcontractor relationships?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Human language technology Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      2. What knowledge or experience is required?

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      3. What is the worst case scenario?

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