LITMIR.BIZ

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      117. How will variation in the actual durations of each activity be dealt with to ensure that the expected Critical Incident Response Team results are met?

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      118. What are the rough order estimates on cost savings/opportunities that Critical Incident Response Team brings?

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      119. Will team members perform Critical Incident Response Team work when assigned and in a timely fashion?

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      120. How are consistent Critical Incident Response Team definitions important?

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      121. How do you gather requirements?

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      122. Is the team equipped with available and reliable resources?

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      123. Who defines (or who defined) the rules and roles?

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      124. How often are the team meetings?

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      125. Are different versions of process maps needed to account for the different types of inputs?

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      126. Are resources adequate for the scope?

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      127. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      128. How is the team tracking and documenting its work?

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      129. What are the compelling stakeholder reasons for embarking on Critical Incident Response Team?

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      130. Will a Critical Incident Response Team production readiness review be required?

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      131. Has a project plan, Gantt chart, or similar been developed/completed?

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      132. How do you build the right business case?

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      133. Is scope creep really all bad news?

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      134. What is the context?

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      135. What would be the goal or target for a Critical Incident Response Team’s improvement team?

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      136. Is there a Critical Incident Response Team management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      137. Who is gathering Critical Incident Response Team information?

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      138. What are (control) requirements for Critical Incident Response Team Information?

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      139. Who approved the Critical Incident Response Team scope?

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      140. Have the customer needs been translated into specific, measurable requirements? How?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Critical Incident Response Team Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are the Critical Incident Response Team investment costs?

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      2. How do you verify your resources?

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      3. What drives O&M cost?

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      4. At what cost?

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      5. What is your Critical Incident Response Team quality cost segregation study?

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      6. How do you measure success?

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      7. Has a cost center been established?

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      8. Where is the cost?

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      9. What measurements are being captured?

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      10. What are your customers expectations and measures?

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      11. Are there competing Critical Incident Response Team priorities?

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      12. How do you verify the authenticity of the data and information used?

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      13. What could cause you to change course?

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      14. What does verifying compliance entail?

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      15. Are there measurements based on task performance?

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      16. How do you quantify and qualify impacts?

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      17. Are missed Critical Incident Response Team opportunities costing your organization money?

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      18. Is there an opportunity to verify requirements?

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      19. What are the strategic priorities for this year?

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      20. What would be a real cause for concern?

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      21. Are supply costs steady or fluctuating?

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      22. How to cause the change?

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      23. How can you reduce costs?

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      24. What could cause delays in the schedule?

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      25. What happens if cost savings do not materialize?

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      26. Are actual costs in line with budgeted costs?

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      27. What would it cost to replace your technology?

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      28. Have design-to-cost goals been established?

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      29.

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