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What should be considered when identifying available resources, constraints, and deadlines?

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      53. Think about the people you identified for your Critical Incident Response Team project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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      54. What is the problem or issue?

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      55. Is the need for organizational change recognized?

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      56. Do you recognize Critical Incident Response Team achievements?

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      57. What is the extent or complexity of the Critical Incident Response Team problem?

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      58. What is the smallest subset of the problem you can usefully solve?

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      59. Who should resolve the Critical Incident Response Team issues?

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      60. Are controls defined to recognize and contain problems?

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      61. Does your organization need more Critical Incident Response Team education?

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      62. What needs to stay?

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      63. What vendors make products that address the Critical Incident Response Team needs?

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      64. To what extent would your organization benefit from being recognized as a award recipient?

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      65. Is the quality assurance team identified?

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      66. Who needs what information?

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      67. Which issues are too important to ignore?

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      68. Are problem definition and motivation clearly presented?

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      69. Are there regulatory / compliance issues?

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      70. What Critical Incident Response Team coordination do you need?

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      71. Do you need to avoid or amend any Critical Incident Response Team activities?

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      72. What are the expected benefits of Critical Incident Response Team to the stakeholder?

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      73. What is the Critical Incident Response Team problem definition? What do you need to resolve?

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      74. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      75. What problems are you facing and how do you consider Critical Incident Response Team will circumvent those obstacles?

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      76. How are the Critical Incident Response Team’s objectives aligned to the group’s overall stakeholder strategy?

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      77. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      78. Is it needed?

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      79. Does Critical Incident Response Team create potential expectations in other areas that need to be recognized and considered?

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      80. Can management personnel recognize the monetary benefit of Critical Incident Response Team?

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      81. What extra resources will you need?

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      82. Are losses recognized in a timely manner?

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      83. Are employees recognized for desired behaviors?

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      84. Would you recognize a threat from the inside?

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      85. Why the need?

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      86. Who needs budgets?

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      87. What Critical Incident Response Team problem should be solved?

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      88. Are there Critical Incident Response Team problems defined?

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      89. How do you take a forward-looking perspective in identifying Critical Incident Response Team research related to market response and models?

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      90. What does Critical Incident Response Team success mean to the stakeholders?

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      91. What situation(s) led to this Critical Incident Response Team Self Assessment?

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      92. To what extent does each concerned units management team recognize Critical Incident Response Team as an effective investment?

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      93. What are the timeframes required to resolve each of the issues/problems?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Critical Incident Response Team Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is there a critical path to deliver Critical Incident Response Team results?

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      2. How do you catch Critical Incident Response Team definition inconsistencies?

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      3. Has your scope been defined?

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      4. What is a worst-case scenario for losses?

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      5. Is there any additional Critical Incident Response Team definition of success?

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      6. What was the context?

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      7. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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