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using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Critical Incident Response Team Scorecard on the second next page of the Self-Assessment.

      Your completed Critical Incident Response Team Scorecard will give you a clear presentation of which Critical Incident Response Team areas need attention.

      Critical Incident Response Team

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Critical Incident Response Team

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Critical Incident Response Team

      Scorecard Example13

      Critical Incident Response Team

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:75

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:104

      Critical Incident Response Team and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: Critical Incident Response Team130

      1.1 Project Charter: Critical Incident Response Team132

      1.2 Stakeholder Register: Critical Incident Response Team134

      1.3 Stakeholder Analysis Matrix: Critical Incident Response Team135

      2.0 Planning Process Group: Critical Incident Response Team137

      2.1 Project Management Plan: Critical Incident Response Team139

      2.2 Scope Management Plan: Critical Incident Response Team141

      2.3 Requirements Management Plan: Critical Incident Response Team143

      2.4 Requirements Documentation: Critical Incident Response Team145

      2.5 Requirements Traceability Matrix: Critical Incident Response Team147

      2.6 Project Scope Statement: Critical Incident Response Team149

      2.7 Assumption and Constraint Log: Critical Incident Response Team151

      2.8 Work Breakdown Structure: Critical Incident Response Team153

      2.9 WBS Dictionary: Critical Incident Response Team155

      2.10 Schedule Management Plan: Critical Incident Response Team158

      2.11 Activity List: Critical Incident Response Team160

      2.12 Activity Attributes: Critical Incident Response Team162

      2.13 Milestone List: Critical Incident Response Team164

      2.14 Network Diagram: Critical Incident Response Team166

      2.15 Activity Resource Requirements: Critical Incident Response Team168

      2.16 Resource Breakdown Structure: Critical Incident Response Team170

      2.17 Activity Duration Estimates: Critical Incident Response Team172

      2.18 Duration Estimating Worksheet: Critical Incident Response Team174

      2.19 Project Schedule: Critical Incident Response Team176

      2.20 Cost Management Plan: Critical Incident Response Team178

      2.21 Activity Cost Estimates: Critical Incident Response Team180

      2.22 Cost Estimating Worksheet: Critical Incident Response Team182

      2.23 Cost Baseline: Critical Incident Response Team184

      2.24 Quality Management Plan: Critical Incident Response Team186

      2.25 Quality Metrics: Critical Incident Response Team188

      2.26 Process Improvement Plan: Critical Incident Response Team190

      2.27 Responsibility Assignment Matrix: Critical Incident Response Team192

      2.28 Roles and Responsibilities: Critical Incident Response Team194

      2.29 Human Resource Management Plan: Critical Incident Response Team196

      2.30 Communications Management Plan: Critical Incident Response Team198

      2.31 Risk Management Plan: Critical Incident Response Team200

      2.32 Risk Register: Critical Incident Response Team202

      2.33 Probability and Impact Assessment: Critical Incident Response Team204

      2.34 Probability and Impact Matrix: Critical Incident Response Team206

      2.35 Risk Data Sheet: Critical Incident Response Team208

      2.36 Procurement Management Plan: Critical Incident Response Team210

      2.37 Source Selection Criteria: Critical Incident Response Team212

      2.38 Stakeholder Management Plan: Critical Incident Response Team214

      2.39 Change Management Plan: Critical Incident Response Team216

      3.0 Executing Process Group: Critical Incident Response Team218

      3.1 Team Member Status Report: Critical Incident Response Team220

      3.2 Change Request: Critical Incident Response Team222

      3.3 Change Log: Critical Incident Response Team224

      3.4 Decision Log: Critical Incident Response Team226

      3.5 Quality Audit: Critical Incident Response Team228

      3.6 Team Directory: Critical Incident Response Team231

      3.7 Team Operating Agreement: Critical Incident Response Team233

      3.8 Team Performance Assessment: Critical Incident Response Team235

      3.9 Team Member Performance Assessment: Critical Incident Response Team237

      3.10 Issue Log: Critical Incident Response Team239

      4.0 Monitoring and Controlling Process Group: Critical Incident Response Team241

      4.1 Project Performance Report: Critical Incident Response Team243

      4.2 Variance Analysis: Critical Incident Response Team245

      4.3 Earned Value Status: Critical Incident Response Team247

      4.4 Risk Audit: Critical Incident Response Team249

      4.5 Contractor Status Report: Critical Incident Response Team251

      4.6 Formal Acceptance: Critical Incident Response Team253

      5.0 Closing Process Group: Critical Incident Response Team255

      5.1 Procurement Audit: Critical Incident Response Team257

      5.2 Contract Close-Out: Critical Incident Response Team259

      5.3 Project or Phase Close-Out: Critical Incident Response Team261

      5.4

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