Скачать книгу

Lessons Learned: Critical Incident Response Team263

      Index265

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Which needs are not included or involved?

      <--- Score

      2. What creative shifts do you need to take?

      <--- Score

      3. What Critical Incident Response Team capabilities do you need?

      <--- Score

      4. Does the problem have ethical dimensions?

      <--- Score

      5. Are there any specific expectations or concerns about the Critical Incident Response Team team, Critical Incident Response Team itself?

      <--- Score

      6. What needs to be done?

      <--- Score

      7. How are you going to measure success?

      <--- Score

      8. What activities does the governance board need to consider?

      <--- Score

      9. For your Critical Incident Response Team project, identify and describe the business environment, is there more than one layer to the business environment?

      <--- Score

      10. How do you identify subcontractor relationships?

      <--- Score

      11. What are the minority interests and what amount of minority interests can be recognized?

      <--- Score

      12. Who defines the rules in relation to any given issue?

      <--- Score

      13. How does it fit into your organizational needs and tasks?

      <--- Score

      14. When a Critical Incident Response Team manager recognizes a problem, what options are available?

      <--- Score

      15. How can auditing be a preventative security measure?

      <--- Score

      16. What are the Critical Incident Response Team resources needed?

      <--- Score

      17. Will a response program recognize when a crisis occurs and provide some level of response?

      <--- Score

      18. Have you identified your Critical Incident Response Team key performance indicators?

      <--- Score

      19. What do employees need in the short term?

      <--- Score

      20. Where is training needed?

      <--- Score

      21. What else needs to be measured?

      <--- Score

      22. How do you assess your Critical Incident Response Team workforce capability and capacity needs, including skills, competencies, and staffing levels?

      <--- Score

      23. Who are your key stakeholders who need to sign off?

      <--- Score

      24. Are you dealing with any of the same issues today as yesterday? What can you do about this?

      <--- Score

      25. How do you identify the kinds of information that you will need?

      <--- Score

      26. Whom do you really need or want to serve?

      <--- Score

      27. Looking at each person individually – does every one have the qualities which are needed to work in this group?

      <--- Score

      28. Are there recognized Critical Incident Response Team problems?

      <--- Score

      29. Who else hopes to benefit from it?

      <--- Score

      30. Do you have/need 24-hour access to key personnel?

      <--- Score

      31. What would happen if Critical Incident Response Team weren’t done?

      <--- Score

      32. What are your needs in relation to Critical Incident Response Team skills, labor, equipment, and markets?

      <--- Score

      33. How many trainings, in total, are needed?

      <--- Score

      34. Will it solve real problems?

      <--- Score

      35. Are there any revenue recognition issues?

      <--- Score

      36. What are the stakeholder objectives to be achieved with Critical Incident Response Team?

      <--- Score

      37. Do you know what you need to know about Critical Incident Response Team?

      <--- Score

      38. What tools and technologies are needed for a custom Critical Incident Response Team project?

      <--- Score

      39. What are the clients issues and concerns?

      <--- Score

      40. Consider your own Critical Incident Response Team project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

      <--- Score

      41. What information do users need?

      <--- Score

      42. How do you recognize an objection?

      <--- Score

      43. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

      <--- Score

      44. Where do you need to exercise leadership?

      <--- Score

      45. Who needs to know?

      <--- Score

      46. Who needs to know about Critical Incident Response Team?

      <--- Score

      47. How much are sponsors, customers, partners, stakeholders involved in Critical Incident Response Team? In other words, what are the risks, if Critical Incident Response Team does not deliver successfully?

      <--- Score

      48. What do you need to start doing?

      <--- Score

      49. What is the problem and/or vulnerability?

      <--- Score

      50. What resources or support might you need?

      <--- Score

      51. Will Critical Incident Response Team deliverables need to be tested and, if so, by whom?

      <--- Score

      52.

Скачать книгу