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formally defined?

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      104. Have all basic functions of Business communications operations management been defined?

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      105. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      106. Are different versions of process maps needed to account for the different types of inputs?

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      107. What customer feedback methods were used to solicit their input?

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      108. Is the Business communications operations management scope complete and appropriately sized?

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      109. How do you build the right business case?

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      110. What baselines are required to be defined and managed?

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      111. What gets examined?

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      112. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      113. How do you manage changes in Business communications operations management requirements?

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      114. Do you have organizational privacy requirements?

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      115. Do you all define Business communications operations management in the same way?

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      116. Are accountability and ownership for Business communications operations management clearly defined?

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      117. What is the worst case scenario?

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      118. Has everyone on the team, including the team leaders, been properly trained?

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      119. Are team charters developed?

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      120. Are stakeholder processes mapped?

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      121. Has a team charter been developed and communicated?

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      122. How do you keep key subject matter experts in the loop?

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      123. What would be the goal or target for a Business communications operations management’s improvement team?

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      124. Will team members regularly document their Business communications operations management work?

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      125. What are (control) requirements for Business communications operations management Information?

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      126. Who approved the Business communications operations management scope?

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      127. How often are the team meetings?

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      128. How did the Business communications operations management manager receive input to the development of a Business communications operations management improvement plan and the estimated completion dates/times of each activity?

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      129. Is scope creep really all bad news?

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      130. Are audit criteria, scope, frequency and methods defined?

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      131. Is it clearly defined in and to your organization what you do?

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      132. What sort of initial information to gather?

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      133. Are task requirements clearly defined?

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      134. What is in scope?

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      135. How are consistent Business communications operations management definitions important?

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      136. Where can you gather more information?

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      137. What is the definition of Business communications operations management excellence?

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      138. How is the team tracking and documenting its work?

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      139. Has the Business communications operations management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      140. What is the scope of the Business communications operations management effort?

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      141. What constraints exist that might impact the team?

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      142. What are the record-keeping requirements of Business communications operations management activities?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Business communications operations management Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What disadvantage does this cause for the user?

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      2. What are the costs of reform?

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      3. Are the units of measure consistent?

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      4. What is the cause of any Business communications operations management gaps?

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      5. How do you verify your resources?

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      6. How do you verify the Business communications operations management requirements quality?

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      7. Are the Business communications operations management benefits worth its costs?

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      8. How will measures be used to manage and adapt?

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      9. How is the value delivered by Business communications operations management being measured?

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