LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Business Communications Operations Management

      Scorecard Example13

      Business Communications Operations Management

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:46

      CRITERION #4: ANALYZE:62

      CRITERION #5: IMPROVE:79

      CRITERION #6: CONTROL:97

      CRITERION #7: SUSTAIN:110

      Business Communications Operations Management and Managing Projects, Criteria for Project Managers:136

      1.0 Initiating Process Group: Business Communications Operations Management137

      1.1 Project Charter: Business Communications Operations Management140

      1.2 Stakeholder Register: Business Communications Operations Management142

      1.3 Stakeholder Analysis Matrix: Business Communications Operations Management143

      2.0 Planning Process Group: Business Communications Operations Management145

      2.1 Project Management Plan: Business Communications Operations Management148

      2.2 Scope Management Plan: Business Communications Operations Management150

      2.3 Requirements Management Plan: Business Communications Operations Management153

      2.4 Requirements Documentation: Business Communications Operations Management155

      2.5 Requirements Traceability Matrix: Business Communications Operations Management157

      2.6 Project Scope Statement: Business Communications Operations Management159

      2.7 Assumption and Constraint Log: Business Communications Operations Management162

      2.8 Work Breakdown Structure: Business Communications Operations Management164

      2.9 WBS Dictionary: Business Communications Operations Management166

      2.10 Schedule Management Plan: Business Communications Operations Management169

      2.11 Activity List: Business Communications Operations Management171

      2.12 Activity Attributes: Business Communications Operations Management173

      2.13 Milestone List: Business Communications Operations Management175

      2.14 Network Diagram: Business Communications Operations Management177

      2.15 Activity Resource Requirements: Business Communications Operations Management179

      2.16 Resource Breakdown Structure: Business Communications Operations Management181

      2.17 Activity Duration Estimates: Business Communications Operations Management183

      2.18 Duration Estimating Worksheet: Business Communications Operations Management185

      2.19 Project Schedule: Business Communications Operations Management187

      2.20 Cost Management Plan: Business Communications Operations Management189

      2.21 Activity Cost Estimates: Business Communications Operations Management191

      2.22 Cost Estimating Worksheet: Business Communications Operations Management193

      2.23 Cost Baseline: Business Communications Operations Management195

      2.24 Quality Management Plan: Business Communications Operations Management197

      2.25 Quality Metrics: Business Communications Operations Management199

      2.26 Process Improvement Plan: Business Communications Operations Management201

      2.27 Responsibility Assignment Matrix: Business Communications Operations Management203

      2.28 Roles and Responsibilities: Business Communications Operations Management205

      2.29 Human Resource Management Plan: Business Communications Operations Management208

      2.30 Communications Management Plan: Business Communications Operations Management210

      2.31 Risk Management Plan: Business Communications Operations Management212

      2.32 Risk Register: Business Communications Operations Management214

      2.33 Probability and Impact Assessment: Business Communications Operations Management216

      2.34 Probability and Impact Matrix: Business Communications Operations Management218

      2.35 Risk Data Sheet: Business Communications Operations Management220

      2.36 Procurement Management Plan: Business Communications Operations Management222

      2.37 Source Selection Criteria: Business Communications Operations Management224

      2.38 Stakeholder Management Plan: Business Communications Operations Management226

      2.39 Change Management Plan: Business Communications Operations Management228

      3.0 Executing Process Group: Business Communications Operations Management230

      3.1 Team Member Status Report: Business Communications Operations Management232

      3.2 Change Request: Business Communications Operations Management234

      3.3 Change Log: Business Communications Operations Management236

      3.4 Decision Log: Business Communications Operations Management238

      3.5 Quality Audit: Business Communications Operations Management240

      3.6 Team Directory: Business Communications Operations Management243

      3.7 Team Operating Agreement: Business Communications Operations Management245

      3.8 Team Performance Assessment: Business Communications Operations Management247

      3.9 Team Member Performance Assessment: Business Communications Operations Management249

      3.10 Issue Log: Business Communications Operations Management251

      4.0 Monitoring and Controlling Process Group: Business Communications Operations Management253

      4.1 Project Performance Report:

Скачать книгу