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      121. What would be the goal or target for a Document Engineering’s improvement team?

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      122. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      123. What was the context?

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      124. Has your scope been defined?

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      125. Are there any constraints known that bear on the ability to perform Document Engineering work? How is the team addressing them?

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      126. What are the tasks and definitions?

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      127. What are the Document Engineering use cases?

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      128. Are there different segments of customers?

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      129. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      130. Who defines (or who defined) the rules and roles?

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      131. Has the Document Engineering work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      132. What defines best in class?

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      133. Who are the Document Engineering improvement team members, including Management Leads and Coaches?

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      134. What is the definition of success?

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      135. Is it clearly defined in and to your organization what you do?

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      136. Is the Document Engineering scope complete and appropriately sized?

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      137. If substitutes have been appointed, have they been briefed on the Document Engineering goals and received regular communications as to the progress to date?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Document Engineering Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are the estimated costs of proposed changes?

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      2. What measurements are possible, practicable and meaningful?

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      3. Was a business case (cost/benefit) developed?

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      4. How do you measure efficient delivery of Document Engineering services?

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      5. Who should receive measurement reports?

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      6. How do you aggregate measures across priorities?

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      7. How do you verify performance?

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      8. What are your customers expectations and measures?

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      9. When are costs are incurred?

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      10. How do you measure variability?

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      11. What causes mismanagement?

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      12. What is the total fixed cost?

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      13. How will you measure your Document Engineering effectiveness?

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      14. How will measures be used to manage and adapt?

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      15. What are the costs?

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      16. How can a Document Engineering test verify your ideas or assumptions?

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      17. How are measurements made?

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      18. How are you verifying it?

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      19. Have you included everything in your Document Engineering cost models?

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      20. What are the Document Engineering key cost drivers?

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      21. Is the scope of Document Engineering cost analysis cost-effective?

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      22. How will effects be measured?

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      23. What does losing customers cost your organization?

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      24. What potential environmental factors impact the Document Engineering effort?

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      25. What evidence is there and what is measured?

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      26. How do you verify your resources?

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      27. What happens if cost savings do not materialize?

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      28. Was a life-cycle cost analysis performed?

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      29. How will costs be allocated?

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      30. Who pays the cost?

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      31. What are the costs and benefits?

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      32. What is an unallowable cost?

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      33. Why do the measurements/indicators matter?

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      34. Does the Document Engineering task fit the client’s priorities?

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      35. How frequently do you verify your Document Engineering strategy?

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      36. What is the cause of any Document Engineering gaps?

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      37. How will you measure success?

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