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      64. What Team Health events should you attend?

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      65. Do you know what you need to know about Team Health?

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      66. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      67. How do you identify the kinds of information that you will need?

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      68. What are the minority interests and what amount of minority interests can be recognized?

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      69. What resources or support might you need?

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      70. What are the expected benefits of Team Health to the stakeholder?

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      71. Can management personnel recognize the monetary benefit of Team Health?

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      72. Will a response program recognize when a crisis occurs and provide some level of response?

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      73. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      74. Who needs what information?

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      75. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      76. Where is training needed?

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      77. What extra resources will you need?

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      78. What information do users need?

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      79. What needs to stay?

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      80. Which information does the Team Health business case need to include?

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      81. What Team Health problem should be solved?

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      82. How are training requirements identified?

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      83. What Team Health coordination do you need?

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      84. Do you recognize Team Health achievements?

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      85. What creative shifts do you need to take?

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      86. Think about the people you identified for your Team Health project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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      87. Is the need for organizational change recognized?

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      88. How do you recognize an objection?

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      89. How much are sponsors, customers, partners, stakeholders involved in Team Health? In other words, what are the risks, if Team Health does not deliver successfully?

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      90. What needs to be done?

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      91. What does Team Health success mean to the stakeholders?

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      92. What do you need to start doing?

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      93. What is the extent or complexity of the Team Health problem?

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      94. Will Team Health deliverables need to be tested and, if so, by whom?

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      95. What situation(s) led to this Team Health Self Assessment?

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      96. Are there recognized Team Health problems?

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      97. Would you recognize a threat from the inside?

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      98. Whom do you really need or want to serve?

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      99. Which issues are too important to ignore?

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      100. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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      101. Does the problem have ethical dimensions?

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      102. Are there any revenue recognition issues?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Team Health Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Who is gathering Team Health information?

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      2. How and when will the baselines be defined?

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      3. Scope of sensitive information?

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      4. What is a worst-case scenario for losses?

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      5. Is Team Health currently on schedule according to the plan?

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      6. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      7. How often are the team meetings?

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      8. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      9. What is in scope?

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      10. How does the Team Health manager ensure against scope creep?

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      11. How will the Team Health team and the group measure complete success of Team Health?

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      12. When is the estimated completion date?

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      13. Is there a critical path to deliver

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