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How did the Backend as a service manager receive input to the development of a Backend as a service improvement plan and the estimated completion dates/times of each activity?

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      70. Are the Backend as a service requirements complete?

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      71. How will variation in the actual durations of each activity be dealt with to ensure that the expected Backend as a service results are met?

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      72. What was the context?

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      73. Do you all define Backend as a service in the same way?

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      74. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      75. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      76. How do you build the right business case?

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      77. Who are the Backend as a service improvement team members, including Management Leads and Coaches?

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      78. Who defines (or who defined) the rules and roles?

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      79. How is the team tracking and documenting its work?

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      80. Are required metrics defined, what are they?

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      81. What are the tasks and definitions?

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      82. What knowledge or experience is required?

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      83. Is there any additional Backend as a service definition of success?

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      84. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      85. Have the customer needs been translated into specific, measurable requirements? How?

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      86. Do you have a Backend as a service success story or case study ready to tell and share?

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      87. What system do you use for gathering Backend as a service information?

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      88. How do you keep key subject matter experts in the loop?

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      89. What scope do you want your strategy to cover?

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      90. Has a project plan, Gantt chart, or similar been developed/completed?

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      91. Who is gathering information?

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      92. What baselines are required to be defined and managed?

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      93. Have specific policy objectives been defined?

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      94. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      95. What are the dynamics of the communication plan?

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      96. Why are you doing Backend as a service and what is the scope?

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      97. What are the core elements of the Backend as a service business case?

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      98. What scope to assess?

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      99. What happens if Backend as a service’s scope changes?

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      100. What defines best in class?

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      101. Is the Backend as a service scope manageable?

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      102. If substitutes have been appointed, have they been briefed on the Backend as a service goals and received regular communications as to the progress to date?

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      103. Are approval levels defined for contracts and supplements to contracts?

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      104. What is in the scope and what is not in scope?

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      105. What is the worst case scenario?

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      106. What intelligence can you gather?

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      107. Will a Backend as a service production readiness review be required?

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      108. How do you manage changes in Backend as a service requirements?

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      109. What customer feedback methods were used to solicit their input?

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      110. What is a worst-case scenario for losses?

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      111. Is scope creep really all bad news?

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      112. Has a high-level ‘as is’ process map been completed, verified and validated?

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      113. Is Backend as a service required?

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      114. Are resources adequate for the scope?

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      115. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      116. Are task requirements clearly defined?

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      117. How do you manage unclear Backend as a service requirements?

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      118. When is the estimated completion date?

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      119. Does the scope remain the same?

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      120. Is the scope of Backend as a service defined?

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      121. Is the Backend as a service scope complete and appropriately sized?

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      122. Are the Backend as a service requirements testable?

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      123. What are the requirements for audit information?

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      124. How do you hand over Backend as a service context?

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      125. Is Backend as a service currently on schedule according to the plan?

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