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spoke in the Backend As A Service Scorecard on the second next page of the Self-Assessment.

      Your completed Backend As A Service Scorecard will give you a clear presentation of which Backend As A Service areas need attention.

      Backend As A Service

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Backend As A Service

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Backend As A Service

      Scorecard Example12

      Backend As A Service

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:73

      CRITERION #6: CONTROL:89

      CRITERION #7: SUSTAIN:101

      Backend As A Service and Managing Projects, Criteria for Project Managers:125

      1.0 Initiating Process Group: Backend As A Service126

      1.1 Project Charter: Backend As A Service128

      1.2 Stakeholder Register: Backend As A Service130

      1.3 Stakeholder Analysis Matrix: Backend As A Service131

      2.0 Planning Process Group: Backend As A Service133

      2.1 Project Management Plan: Backend As A Service135

      2.2 Scope Management Plan: Backend As A Service137

      2.3 Requirements Management Plan: Backend As A Service139

      2.4 Requirements Documentation: Backend As A Service141

      2.5 Requirements Traceability Matrix: Backend As A Service143

      2.6 Project Scope Statement: Backend As A Service145

      2.7 Assumption and Constraint Log: Backend As A Service147

      2.8 Work Breakdown Structure: Backend As A Service149

      2.9 WBS Dictionary: Backend As A Service151

      2.10 Schedule Management Plan: Backend As A Service154

      2.11 Activity List: Backend As A Service156

      2.12 Activity Attributes: Backend As A Service158

      2.13 Milestone List: Backend As A Service160

      2.14 Network Diagram: Backend As A Service162

      2.15 Activity Resource Requirements: Backend As A Service164

      2.16 Resource Breakdown Structure: Backend As A Service166

      2.17 Activity Duration Estimates: Backend As A Service168

      2.18 Duration Estimating Worksheet: Backend As A Service170

      2.19 Project Schedule: Backend As A Service172

      2.20 Cost Management Plan: Backend As A Service174

      2.21 Activity Cost Estimates: Backend As A Service176

      2.22 Cost Estimating Worksheet: Backend As A Service178

      2.23 Cost Baseline: Backend As A Service180

      2.24 Quality Management Plan: Backend As A Service182

      2.25 Quality Metrics: Backend As A Service184

      2.26 Process Improvement Plan: Backend As A Service186

      2.27 Responsibility Assignment Matrix: Backend As A Service188

      2.28 Roles and Responsibilities: Backend As A Service190

      2.29 Human Resource Management Plan: Backend As A Service192

      2.30 Communications Management Plan: Backend As A Service194

      2.31 Risk Management Plan: Backend As A Service196

      2.32 Risk Register: Backend As A Service198

      2.33 Probability and Impact Assessment: Backend As A Service200

      2.34 Probability and Impact Matrix: Backend As A Service202

      2.35 Risk Data Sheet: Backend As A Service204

      2.36 Procurement Management Plan: Backend As A Service206

      2.37 Source Selection Criteria: Backend As A Service208

      2.38 Stakeholder Management Plan: Backend As A Service210

      2.39 Change Management Plan: Backend As A Service212

      3.0 Executing Process Group: Backend As A Service214

      3.1 Team Member Status Report: Backend As A Service216

      3.2 Change Request: Backend As A Service218

      3.3 Change Log: Backend As A Service220

      3.4 Decision Log: Backend As A Service222

      3.5 Quality Audit: Backend As A Service224

      3.6 Team Directory: Backend As A Service227

      3.7 Team Operating Agreement: Backend As A Service229

      3.8 Team Performance Assessment: Backend As A Service231

      3.9 Team Member Performance Assessment: Backend As A Service233

      3.10 Issue Log: Backend As A Service235

      4.0 Monitoring and Controlling Process Group: Backend As A Service237

      4.1 Project Performance Report: Backend As A Service239

      4.2 Variance Analysis: Backend As A Service241

      4.3 Earned Value Status: Backend As A Service243

      4.4 Risk Audit: Backend As A Service245

      4.5 Contractor Status Report: Backend As A Service247

      4.6 Formal Acceptance: Backend As A Service249

      5.0 Closing Process Group: Backend As A Service251

      5.1 Procurement Audit: Backend As A Service253

      5.2 Contract Close-Out: Backend As A Service255

      5.3 Project or Phase Close-Out: Backend As A Service257

      5.4 Lessons Learned: Backend As A Service259

      Index261

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Will a response program recognize when a crisis occurs and provide some level of

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